Channel Operations & Analytics Lead — Programs, Data Governance

Gentex Corp; Carbondale (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Gentex Corp in Carbondale area seeks a Channel Operations & Analytics Manager to lead cross-functional initiatives across Sales, Customer Service, Marketing, and Finance. You will govern dealer and distributor programs, maintain the customer master and channel data, and drive pricing administration and policy enforcement to enable scalable, compliant channel operations.

In this role you will develop reporting and analytics, support sales enablement, and collaborate with ERP/CRM teams to

Qualifications

• 5+ years of experience in customer service, commercial operations, channel management, or related function.
• Strong cross-functional collaboration and stakeholder management experience to work and influence outcomes with Sales, Customer Service, Marketing, Product Management, Operations, and other business stakeholders.
• Experience leading and supporting business process improvement initiatives, systems implementations, or operational excellence programs.
• Experience utilizing SAP, ERP, CRM, and other business systems to support commercial and customer-facing processes.
• Experience developing and maintaining business processes, policies, and standard operating procedures.
• Expertise in customer data governance, pricing administration and commercial policy enforcement.
• Ability to communicate effectively with internal and external stakeholders.

Responsibilities

• Channel Program Management – Develop, administer and maintain dealer, distributor, reseller, and channel partner programs in accordance with established commercial policies and business objectives.
• Optimize dealer and distributor programs to ensure compliance, effectiveness, and alignment with organizational objectives.
• Maintain the enterprise customer and channel partner master, ensuring accurate segmentation, classifications, pricing eligibility, partner attributes, and ownership across all customer-facing systems.
• Customer Master & Data Governance – Serve as the primary administrator of channel governance by ensuring consistent application of partner program requirements, commercial policies, pricing structures, and established business rules. Serve as single source of truth for customers and channel information across systems.
• Coordinate dealer and distributor onboarding, agreements, program participation, and ongoing compliance with established channel requirements.
• Facilitate communication between channel partners and internal stakeholders to ensure consistent understanding of commercial programs, policies, and operational expectations.
• Coordinate the resolution of channel-related operational issues and facilitate alignment among Sales, Customer Service, Marketing, Product Management, Operations, and Finance.
• Support the administration and continuous improvement of channel partner communications, documentation, portals, and customer-facing resources.
• Documentation & Communication: Maintain clear documentation of processes, policies, and program guidelines; communicate changes and updates effectively to relevant stakeholders.

Skills

Cross-functional collaboration

Data governance

Pricing administration

Channel program management

Stakeholder management

Analytical skills

MS Office

Education

Bachelor's degree in business/Operations/Supply Chain

Tools

SAP

ERP

CRM

Job description

Gentex Corp in Carbondale area seeks a Channel Operations & Analytics Manager to lead cross-functional initiatives across Sales, Customer Service, Marketing, and Finance. You will govern dealer and distributor programs, maintain the customer master and channel data, and drive pricing administration and policy enforcement to enable scalable, compliant channel operations.

In this role you will develop reporting and analytics, support sales enablement, and collaborate with ERP/CRM teams to