Data-Driven Channel Ops & Analytics Lead

Gentex Corp.; Carbondale (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Gentex Corporation in Carbondale, PA is seeking a Channel Ops & Analytics Manager to lead governance for dealer and distributor programs, pricing policies, and customer data across sales and operations. You will coordinate cross-functional efforts to ensure accuracy, consistency, and scalable processes supporting a premier channel experience.

This role partners with Sales, Customer Service, Marketing, Product Management, Operations, Finance, and Digital teams to strengthen channel programs and

Qualifications

• Bachelor's degree in business, operations, or supply chain, or equivalent.
• Minimum 5+ years in customer service, commercial operations, or channel management.
• Experience with SAP, ERP, CRM systems and data governance.
• Strong cross-functional collaboration and stakeholder management.

Responsibilities

• Lead channel programs for dealers, distributors, and partners.
• Govern customer master data, pricing, and commercial policies.
• Coordinate onboarding and ongoing compliance across functions.
• Develop and improve dashboards and reporting on channel operations.

Skills

Cross-functional collaboration

Data governance

Pricing administration

Channel management

Project management

Analytical skills

Education

Bachelor’s degree in business/operations/supply chain

Tools

SAP

ERP

CRM

Job description

Gentex Corporation in Carbondale, PA is seeking a Channel Ops & Analytics Manager to lead governance for dealer and distributor programs, pricing policies, and customer data across sales and operations. You will coordinate cross-functional efforts to ensure accuracy, consistency, and scalable processes supporting a premier channel experience.

This role partners with Sales, Customer Service, Marketing, Product Management, Operations, Finance, and Digital teams to strengthen channel programs and