Channel Manager

Replicant; United States; Remote; USD 195,000 - 225,000; Full time

Job summary

Replicant, an AI-powered customer service platform, is searching for a Channel Partner Manager committed to driving revenue through strategic partnerships. The successful candidate will leverage their experience in channel management within enterprise SaaS to engage effectively with partners, ensuring alignment with Replicant's innovative solutions in AI and automation.

Benefits

Remote working environment

401(k) plan

Highly competitive salaries and equity

Top healthcare benefits

Health and Wellness Perk

Flexible vacation policy

5-week sabbatical after 4.5 years

Qualifications

• 5+ years in channel, partnerships, or customer-facing GTM role.
• Ability to adapt messages across partner personas.
• Experience building enablement content and conducting training.

Responsibilities

• Build and manage relationships with master agents and partners.
• Educate partners on the platform and use cases.
• Collaborate with Sales and Solutions Engineering.

Skills

Communication

Relationship Building

Strategic Thinking

Technical Knowledge of AI

Education

Bachelor's Degree

Job description

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs)and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

Replicant is seeking a Channel Partner Manager to help scale our indirect go-to-market motion by driving revenue through strategic partnerships with master agents, sub-agents, and technology partners.

We’re looking for someone who brings energy, curiosity, and a deep understanding of how to build and activate partner ecosystems in enterprise SaaS — especially in high-growth, technical categories like AI and automation. You’ll play a key role in enabling partners to position Replicant’s AI-powered contact center automation platform, tailoring messaging and programs to different personas, and helping partners surface and accelerate qualified opportunities.

You’ll work cross-functionally with Sales, Marketing, and Solutions Engineering to ensure partners are equipped to source, influence, and close deals. This is both a strategic and hands-on role — we’re looking for someone who can build relationships at scale while rolling up their sleeves to drive results in the field.

What You’ll Do

• Build and manage relationships with master agents, sub-agents, and strategic channel partners to drive partner-sourced and partner-influenced pipeline
• Educate partners on Replicant’s platform, ideal customer profiles, and use cases to ensure they can effectively position and pitch our solution
• Design and deliver enablement programs — including training, playbooks, and co-selling materials — tailored to partner personas and vertical focus areas
• Collaborate closely with Sales and Solutions Engineering to support active partner opportunities and align on deal strategy
• Work with Marketing to create channel campaigns and go-to-market programs that activate partner networks
• Track partner performance, surface insights from partner feedback, and iterate on programs to increase engagement and conversion
• Represent Replicant at partner events, roadshows, and industry conferences to build brand presence and deepen relationships
• Identify trends across the partner ecosystem (e.g., in retail, insurance, healthcare) and use those insights to shape partner messaging and outreach
• Serve as the primary point of contact for partner onboarding, education, and deal escalation, ensuring a seamless experience from activation to close
• Collaborate cross-functionally to ensure partners have what they need to succeed — from messaging to product support to pipeline visibility
  
  

What You’ll Bring

• 5+ years in a channel, partnerships, or customer-facing GTM role within SaaS, preferably in a technical or AI-focused environment
• Deep curiosity about emerging technologies — especially AI — and the ability to translate technical concepts into partner-relevant value
• Strong communication skills, with the ability to adapt your message across partner personas (from sub-agents to CROs)
• Experience building enablement content and delivering training sessions for external partners or sales teams
• A strategic yet hands-on mindset — you can operate at both the program level and in the field
• Comfort working with concepts like APIs, integrations, and data flows (you don’t need to be an engineer, but you can hold your own in technical conversations)
• Proven ability to collaborate cross-functionally with Sales, Marketing, Product, and Solutions Engineering
  
  

For All Full-time Employees, We Offer

Remote working environment that respects time zone differences

Highly competitive salaries, equity, and for US Employees, a 401(k) plan

Top of the line healthcare (medical, vision, and dental)

️ Health and Wellness Perk

️ Equipment Stipend

Flexible vacation policy

️ Amazing team trips & offsites where you can find our CEO baking bread for the team

Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [e-mail] and we’ll work to meet your needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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