Change management specialist

Strategic Staffing Solutions; Charlotte (NC); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Strategic Staffing Solutions in Charlotte, NC is seeking a Change Management Specialist (Change Coordination & Work Intake Coordinator) for a W-2 contract. The role focuses on ensuring work requests and change records are complete, routed correctly, and ready for approvals, while engineers own technical planning and execution.

You will coordinate reviews, draft communications, support change execution, and track metrics for continuous improvement.

Qualifications

• Experience supporting IT, network, infrastructure, telecom, or utility operations.
• Knowledge of change management, work intake, service management, or project coordination.
• Experience with ServiceNow, JIRA, or similar workflow platforms.
• Strong organizational and project coordination skills with multiple priorities.
• Excellent written and verbal communication with stakeholders.
• Ability to collaborate with engineers, stakeholders, and leadership.
• Detail-oriented with focus on process quality and readiness.
• Willingness to support occasional evening or weekend activities.

Responsibilities

• Manage and validate incoming work requests in TWI/JIRA to ensure completeness, accuracy, and proper routing.
• Perform quality reviews of change records, ensuring documentation, approvals, risk assessments, testing plans, rollback plans, and communications are in place.
• Coordinate ServiceNow change administration, approval tracking, scheduling, and readiness activities.
• Represent changes during CIRB, pre-CAB, and related review meetings; coordinate follow-up actions and documentation.
• Draft and coordinate customer and stakeholder communications before and after change execution.
• Support change execution logistics, bridge coordination, status communications, and post-change closure activities.
• Track metrics, lessons learned, and process improvements to enhance change quality, readiness, and operational efficiency.

Skills

Change management

Project coordination

Stakeholder communication

IT operations support

Cross-functional collaboration

Tools

ServiceNow

JIRA

Job description

Strategic Staffing Solutions is currently looking for a Change management specialist for a W-2 contract opportunity.

Change management specialist
(Change Coordination & Work Intake Coordinator)

Location: Charlotte,NC
Type: W-2Contract(NO C2C)
Contract: 12 months
Schedule: Hybrid

Must be willing to work off hours to support change initiatives. Mostly Wednesday evenings and Saturday mornings & evenings. Will be roughly 15-20% of time.
Will be 40 hours per week, OT not expected unless approved in advance

This is a W-2 contract opportunity, and candidates must be able to work on our W-2 only. NO C2C or 1099.

Summary

The Change Coordination & Work Intake Coordinator serves as the operational hub for the Core team’s work intake and change management processes. This role is responsible for ensuring work requests and change records are complete, properly routed, approval-ready, and effectively communicated to stakeholders. The coordinator owns process execution, quality control, scheduling, and communications, while engineers retain ownership of all technical planning, implementation, testing, validation, and execution outcomes.

Key Duties

• Manage and validate incoming work requests in TWI/JIRA to ensure completeness, accuracy, and proper routing
• Perform quality reviews of change records, ensuring required documentation, approvals, risk assessments, testing plans, rollback plans, and stakeholder communications are in place.
• Coordinate ServiceNow change administration, approval tracking, scheduling, and readiness activities.
• Represent changes during CIRB, pre-CAB, and related review meetings; coordinate follow-up actions and documentation.
• Draft and coordinate customer and stakeholder communications before and after change execution.
• Support change execution logistics, bridge coordination, status communications, and post-change closure activities.
• Track metrics, lessons learned, and process improvements to enhance change quality, readiness, and operational efficiency.

Key Qualifications

• Experience supporting IT, network, infrastructure, telecommunications, or utility operations environments.
• Knowledge of change management, work intake, service management, or project coordination processes.
• Experience with ServiceNow, JIRA, or similar workflow and ticketing platforms.
• Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills, including stakeholder and customer communications.
• Ability to collaborate effectively with engineers, business stakeholders, and leadership teams.
• Detail-oriented with a strong focus on process quality, documentation, and operational readiness.
• Willingness to support occasional evening or weekend activities associated with scheduled change windows.

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