Change Management Lead

Vertage; Georgia; On-site; USD 90,000 - 140,000; Full time

Job summary

Vertage Inc. is seeking a Change Management Lead to guide MSP implementations through change activities, stakeholder engagement, and adoption strategies. You will design training materials, collaborate with operations and technology teams, and drive program branding and communications across client audiences.

You will own adoption planning, craft governance for communications, and ensure timely delivery of training assets while maintaining alignment with brand standards.

Qualifications

• 3+ years in change management, training or instructional delivery, user experience/adoption strategy, or internal communications, ideally in HR/Procurement transformation, staffing or MSP/VMS environments
• Experience with stakeholder mapping, journey/UX mapping, change impact assessments and adoption or engagement campaign design
• Proficiency in MS PowerPoint, Word, SharePoint and Teams, with ability to create engaging materials
• Strong leadership, stakeholder facilitation, branding/messaging and client-relationship skills
• Ability to juggle multiple priorities across overlapping implementation timelines
• Experience with project management tools is a plus

Responsibilities

• Lead change management activities for MSP implementations, mapping user experience and adoption strategies
• Design, co-create and deliver training strategies and materials across client and internal audiences
• Define training strategy, adoption goals and delivery approach for each implementation
• Coordinate with Program Operations and Technology for scheduling and readiness
• Own communications strategy and ensure consistent messaging across implementations
• Build and maintain master communications timelines aligned to project milestones
• Develop stakeholder engagement strategies and identify adoption risks
• Support go-live readiness with Change Managers and Project Managers
• Define client adoption strategy and rollout plans for each client
• Drive program branding discussions including visual identity and messaging
• Manage content governance and version control across SharePoint, MS Teams and portals
• Ensure on-time delivery of training and communication assets

Skills

Stakeholder mapping

UX mapping

Change impact assessments

Adoption campaign design

MS PowerPoint

MS Word

SharePoint

MS Teams

Leadership

Stakeholder facilitation

Branding/messaging

Client relationships

Prioritization

PM tools

Job description

About the role

As Change Management Lead, you will lead clients through the change management activities for each MSP implementation: mapping the user experience, engaging stakeholders, shaping program branding and confirming adoption strategies that fit each client. Reports to: Senior Director, MSP Project Management

Key Responsibilities

• Team: MSP/VMS Implementation Team
• Training development and delivery
• Design, co-create and deliver comprehensive training strategies and materials (intranet sites, home pages and SharePoint sites, quick reference guides, end-user job aids, training decks and FAQs) across client, supplier and internal audiences for each MSP implementation
• Collaborate with clients to define training strategy, adoption goals and delivery approach for each implementation
• Partner with Program Operations and Technology teams to confirm scheduling, logistics and technical readiness ahead of every training session
• Own communications strategy and execution (messaging, timelines and consistency) across all active implementations, working with clients to define delivery methods that drive adoption and change
• Build and maintain the master communications timeline for each implementation, sequencing announcements and updates against project milestones so no audience is caught off guard
• Design and drive stakeholder engagement strategies, identifying key champions, sources of resistance and adoption risks by client
• Partner with Change Managers, Implementation Project Managers and Program Teams to support go-live readiness
• Define each client’s adoption strategy and client-specific rollout plan, including training strategy, delivery approach and communications timeline
• Lead program branding discussions with clients, guiding them through brand name ideation, visual identity and messaging, so the MSP/VMS program feels like a trusted, easy-to-use internal service
• office hours, champion networks, targeted follow-up outreach, usage reminders) and support change impact assessments and adoption planning
• Facilitate stakeholder feedback loops and adjust materials based on client and supplier needs, for both new and existing programs, and identify opportunities to improve existing programs
• Participate in weekly Implementation workstream discussions to ensure alignment to the client project plan and action items
• Content governance and delivery channels
• Build and continually grow a reusable library of change-agent mapping templates, branding frameworks, communication assets, presentation decks and stakeholder-engagement playbooks
• Ensure all client-facing and internal materials align to brand, compliance and enterprise messaging standards before publication
• Manage content delivery and version control across SharePoint, MS Teams, VMS portals and email, so users always find the current, correct version
• On‑time delivery of training and communication assets against implementation timelines, in collaboration with the Implementation Project Team
• Training session satisfaction, attendance and engagement results
• Stakeholder and champion engagement levels by client, and the consistency and quality of client and supplier program materials

Qualifications

3+ years in change management, training or instructional delivery, user experience/adoption strategy, or internal communications, ideally in HR/Procurement transformation, staffing or MSP/VMS environments

• ~ Experience with stakeholder mapping, journey/UX mapping, change impact assessments and adoption or engagement campaign design
• ~ Strong proficiency in MS PowerPoint, Word, SharePoint and Teams, with the ability to create visually engaging, easy-to-follow materials
• ~ Strong leadership, stakeholder facilitation, branding/messaging and client-relationship skills, with the ability to influence and build credibility across clients, suppliers and internal teams
• ~ Ability to juggle multiple priorities across overlapping implementation timelines
• ~ com or comparable project management tools is a plus
• ~ Brand: Vertage