Change Management Lead

Vertage Inc.; Atlanta (GA); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Vertage seeks a Change Management Lead to guide clients through MSP implementations, mapping user experiences, engaging stakeholders, and shaping program branding to secure adoption and trust in the MSP/VMS program.

This role reports to the Senior Director, MSP Project Management and collaborates with the MSP/VMS Implementation Team to ensure training, communications and stakeholder engagement are delivered on schedule.

Qualifications

• 3+ years in change management, training or instructional delivery, user experience/adoption strategy, or internal communications, ideally in HR/Procurement transformation, staffing or MSP/VMS environments.

Responsabilités

• Lead training development and delivery across client, supplier and internal audiences for each MSP implementation.
• Own communications strategy and execution across all active implementations, tailoring messages to drive adoption and clarity.
• Design and drive stakeholder engagement strategies, identify champions and adoption risks, and support go-live readiness.
• Build and govern a reusable library of change assets and ensure materials align to brand and enterprise messaging standards.

Connaissances

Change management

Training development

Instructional delivery

User experience adoption

Internal communications

Outils

MS PowerPoint

MS Word

SharePoint

MS Teams

Description du poste

About the role

As Change Management Lead, you will lead clients through the change management activities for each MSP implementation: mapping the user experience, engaging stakeholders, shaping program branding and confirming adoption strategies that fit each client. Your goal is to secure client end users, leadership and suppliers' understanding, trust and excitement for our MSP program.

Reports to: Senior Director, MSP Project ManagementTeam: MSP/VMS Implementation Team

What you'll do

• Training development and delivery
  Design, co-create and deliver comprehensive training strategies and materials (intranet sites, home pages and SharePoint sites, quick reference guides, end-user job aids, training decks and FAQs) across client, supplier and internal audiences for each MSP implementation
  Collaborate with clients to define training strategy, adoption goals and delivery approach for each implementation
  Partner with Program Operations and Technology teams to confirm scheduling, logistics and technical readiness ahead of every training session
• Communications strategy and execution
  Own communications strategy and execution (messaging, timelines and consistency) across all active implementations, working with clients to define delivery methods that drive adoption and change
  Build and maintain the master communications timeline for each implementation, sequencing announcements and updates against project milestones so no audience is caught off guard
  Tailor delivery method and tone for each audience to maximize message clarity and uptake
• Stakeholder engagement, adoption and change support
  Design and drive stakeholder engagement strategies, identifying key champions, sources of resistance and adoption risks by client
  Partner with Change Managers, Implementation Project Managers and Program Teams to support go-live readiness
  Define each client's adoption strategy and client-specific rollout plan, including training strategy, delivery approach and communications timeline
  Lead program branding discussions with clients, guiding them through brand name ideation, visual identity and messaging, so the MSP/VMS program feels like a trusted, easy-to-use internal service
  Develop client-specific activities that improve user adoption (e.g., office hours, champion networks, targeted follow-up outreach, usage reminders) and support change impact assessments and adoption planning
  Facilitate stakeholder feedback loops and adjust materials based on client and supplier needs, for both new and existing programs, and identify opportunities to improve existing programs
  Participate in weekly Implementation workstream discussions to ensure alignment to the client project plan and action items
• Content governance and delivery channels
  Build and continually grow a reusable library of change-agent mapping templates, branding frameworks, communication assets, presentation decks and stakeholder-engagement playbooks
  Ensure all client-facing and internal materials align to brand, compliance and enterprise messaging standards before publication
  Manage content delivery and version control across SharePoint, MS Teams, VMS portals and email, so users always find the current, correct version

How success is measured

• End-user adoption rate and active usage of the MSP/VMS program after go-live, following the client's engagement strategy
• On-time delivery of training and communication assets against implementation timelines, in collaboration with the Implementation Project Team
• Training session satisfaction, attendance and engagement results
• Stakeholder and champion engagement levels by client, and the consistency and quality of client and supplier program materials
• Positive feedback on rollout strategy from clients and suppliers

Requirements

• 3+ years in change management, training or instructional delivery, user experience/adoption strategy, or internal communications, ideally in HR/Procurement transformation, staffing or MSP/VMS environments
• Experience with stakeholder mapping, journey/UX mapping, change impact assessments and adoption or engagement campaign design
• Strong proficiency in MS PowerPoint, Word, SharePoint and Teams, with the ability to create visually engaging, easy-to-follow materials
• Strong leadership, stakeholder facilitation, branding/messaging and client-relationship skills, with the ability to influence and build credibility across clients, suppliers and internal teams
• Ability to juggle multiple priorities across overlapping implementation timelines
• Familiarity with Monday.com or comparable project management tools is a plus

Brand: Vertage