Change Management Lead

Vertage Inc.; Athens (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Vertage Inc. is seeking a Change Management Lead to guide clients through change-management activities for MSP implementations. You will map user experiences, engage stakeholders, shape program branding, and confirm adoption strategies tailored to each client.

Reports to the Senior Director, MSP Project Management. You will collaborate with the MSP/VMS Implementation Team, craft comprehensive training materials, and ensure communications and stakeholder engagement drive adoption across client

Qualifications

• 3+ years in change management, training or adoption strategy within HR/Procurement transformation or MSP/VMS contexts.
• Experience with stakeholder mapping, UX journey mapping, change impact assessments and adoption campaigns.
• Strong proficiency with PowerPoint, Word, SharePoint and Teams; able to craft engaging materials.

Responsibilities

• Lead change management activities for MSP implementations, including training strategy and adoption planning.
• Define defense and rollout plans, branding, messaging and communications timelines across clients.
• Coordinate with Operations, Tech teams and clients to ensure readiness and on-time delivery of assets.
• Develop a reusable library of change-agent materials and templates for ongoing programs.
• Monitor engagement metrics, feedback, and adjust materials to improve adoption outcomes.

Skills

Stakeholder mapping

UX journey mapping

Change impact assessments

Adoption campaign design

Leadership & influence

Prioritization under multiple projects

Branding and messaging

Tools

MS PowerPoint

MS Word

SharePoint

MS Teams

Job description

About the role

As Change Management Lead, you will lead clients through the change management activities for each MSP implementation: mapping the user experience, engaging stakeholders, shaping program branding and confirming adoption strategies that fit each client. Reports to: Senior Director, MSP Project Management

Key Responsibilities

• Team: MSP/VMS Implementation Team
• Training development and delivery
• Design, co-create and deliver comprehensive training strategies and materials (intranet sites, home pages and SharePoint sites, quick reference guides, end-user job aids, training decks and FAQs) across client, supplier and internal audiences for each MSP implementation
• Collaborate with clients to define training strategy, adoption goals and delivery approach for each implementation
• Partner with Program Operations and Technology teams to confirm scheduling, logistics and technical readiness ahead of every training session
• Own communications strategy and execution (messaging, timelines and consistency) across all active implementations, working with clients to define delivery methods that drive adoption and change
• Build and maintain the master communications timeline for each implementation, sequencing announcements and updates against project milestones so no audience is caught off guard
• Design and drive stakeholder engagement strategies, identifying key champions, sources of resistance and adoption risks by client
• Partner with Change Managers, Implementation Project Managers and Program Teams to support go-live readiness
• Define each client’s adoption strategy and client-specific rollout plan, including training strategy, delivery approach and communications timeline
• Lead program branding discussions with clients, guiding them through brand name ideation, visual identity and messaging, so the MSP/VMS program feels like a trusted, easy-to-use internal service
• office hours, champion networks, targeted follow-up outreach, usage reminders) and support change impact assessments and adoption planning
• Facilitate stakeholder feedback loops and adjust materials based on client and supplier needs, for both new and existing programs, and identify opportunities to improve existing programs
• Participate in weekly Implementation workstream discussions to ensure alignment to the client project plan and action items
• Content governance and delivery channels
• Build and continually grow a reusable library of change-agent mapping templates, branding frameworks, communication assets, presentation decks and stakeholder-engagement playbooks
• Ensure all client-facing and internal materials align to brand, compliance and enterprise messaging standards before publication
• Manage content delivery and version control across SharePoint, MS Teams, VMS portals and email, so users always find the current, correct version
• On‑time delivery of training and communication assets against implementation timelines, in collaboration with the Implementation Project Team
• Training session satisfaction, attendance and engagement results
• Stakeholder and champion engagement levels by client, and the consistency and quality of client and supplier program materials

Qualifications

3+ years in change management, training or instructional delivery, user experience/adoption strategy, or internal communications, ideally in HR/Procurement transformation, staffing or MSP/VMS environments

• ~ Experience with stakeholder mapping, journey/UX mapping, change impact assessments and adoption or engagement campaign design
• ~ Strong proficiency in MS PowerPoint, Word, SharePoint and Teams, with the ability to create visually engaging, easy-to-follow materials
• ~ Strong leadership, stakeholder facilitation, branding/messaging and client-relationship skills, with the ability to influence and build credibility across clients, suppliers and internal teams
• ~ Ability to juggle multiple priorities across overlapping implementation timelines
• ~ com or comparable project management tools is a plus
• ~ Brand: Vertage