Change Leader, US Channel Sales & BPR

Apple, Inc.; Cupertino (CA); On-site; USD 141,000 - 211,000; Full time

Benefits offered by this job

Comprehensive medical and dental

Retirement benefits

Employee stock programs

Relocation assistance

Job summary

Apple Inc. in Cupertino, CA is seeking an experienced Change Management Lead to drive user adoption of new processes and systems across US Sales.

You will optimize internal workflows, empower business partners, and lead global change initiatives with a strong focus on adoption metrics and continuous improvement. As part of the US Business Process Re-engineering team, you will coordinate onboarding programs, partner-facing system UX, and AI-enabled automation to streamline deployments.

Qualifications

• 7+ years in Project Management or Change Management
• Knowledge of change management principles and tools
• Experience with both waterfall and agile delivery models
• Experience leading large-scale organizational change and system adoption
• Ability to communicate with diverse technical and business teams
• Strong written and verbal communication and presentation skills
• Attention to detail and ability to operate strategically and tactically

Responsibilities

• Design onboarding programs to drive adoption of new BPR tools and processes
• Own onboarding experience for partner-facing systems and drive optimizations
• Collaborate with Sales and Support to streamline partner experiences and reduce escalations
• Create training, docs, and communications for faster time-to-adoption and localization
• Capture user feedback and refine onboarding and adoption strategies
• Identify recurring issues and translate into process or tooling fixes
• Define success metrics for adoption and support operations across regions
• Lead cross-functional change roadmaps and coordinate deployments
• Pilot new experiences with cross-functional teams and gather field feedback
• Manage Partner Gateway enhancement pipeline with product and engineering teams
• Apply AI tools to automate repeatable onboarding and support tasks
• Scale AI use cases for adoption, support, and intake with measurable impact

Skills

Project management

Change management

Waterfall and Agile

Stakeholder communication

Strategic execution

Education

Bachelor's degree or equivalent experience

Job description

Apple Inc. in Cupertino, CA is seeking an experienced Change Management Lead to drive user adoption of new processes and systems across US Sales.

You will optimize internal workflows, empower business partners, and lead global change initiatives with a strong focus on adoption metrics and continuous improvement. As part of the US Business Process Re-engineering team, you will coordinate onboarding programs, partner-facing system UX, and AI-enabled automation to streamline deployments.