Change Implementation Lead — Pricing & Adoption

Randstad Digital Americas; Charlotte (NC); On-site; USD 49,000 - 56,000; Full time

Job summary

Randstad Digital Americas is seeking a revenue management and pricing specialist for a contract role in Charlotte, NC. You’ll drive rollout plans, onboarding programs, data migration, and governance to ensure successful adoption across the business.

Collaborating with Sales, Product, Technology, Operations and Risk/Controls, you’ll manage vendor relations, track KPIs with dashboards, and lead change management efforts including training assets and executive updates.

Qualifications

• 4-6+ years in Revenue Management, Pricing, or Commercial Product roles, with measurable impact on revenue optimization.
• 3-5+ years as a Change analyst rolling out pricing/deal tools to Sales, including user onboarding and migration from legacy systems.
• Familiarity with pricing platforms or price optimization tools
• Robust vendor management skills and experience leading cross-functional initiatives with Technology and Operations.
• Comfortable partnering with Treasury Management Sales and/or Relationship Managers and conducting product walkthroughs or demos
• Fluency in data analysis (Excel/Sheets; SQL or BI tools a plus) and in building KPI dashboards for adoption and performance.
• Demonstrated change management capability (communications, training assets, super-user networks, executive updates).
• Excellent communication, stakeholder influence, and executive-ready storytelling.

Responsibilities

• Design and execute the Sales rollout plan (pilots, phased deployments, change champions, train-the-trainer programs).
• Log and track defects and enhancements resulting from functional testing and ensure resolution of issues
• Build the user onboarding journey (personas, curricula, training assets, office hours, war room support).
• Support migration planning (data mapping, readiness criteria, controls) from legacy pricing/billing systems into the new platform.
• Establish adoption KPIs, dashboards, and feedback loops; track usage and remove friction to scale adoption.
• Act as the business liaison with the vendor to align on scope, timelines, SLAs, and quality standards.
• Partner closely with Sales, Product, Technology, Operations, and Risk/Controls to deliver end-to-end outcomes (approvals, billing integration, profitability views).
• Deliver large transformation initiatives with disciplined program management and change management practices.
• Champion governance and traceability: sprint demos, UAT and regression plans, issue/defect tracking, and continuous improvement.

Skills

Agile Execution

Data analysis

SQL

Excel

Pricing

Vendor management

Stakeholder management

Communication

Leadership

Education

Bachelor's degree

Tools

BI tools

Pricing platforms

Job description

Randstad Digital Americas is seeking a revenue management and pricing specialist for a contract role in Charlotte, NC. You’ll drive rollout plans, onboarding programs, data migration, and governance to ensure successful adoption across the business.

Collaborating with Sales, Product, Technology, Operations and Risk/Controls, you’ll manage vendor relations, track KPIs with dashboards, and lead change management efforts including training assets and executive updates.