Change Analyst, Transformation Office — Hybrid

New-York-Life; New York (NY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus eligible

Adoption assistance

Student loan repayment programs

Job summary

New York Life is hiring a Change Analyst in the Group Transformation Office (GTO) to translate strategy into practical content that accelerates adoption in an AI-first world. You will develop clear communication materials, training assets, and enablement tools, collaborating with Change Leads and business partners to help employees embrace new ways of working and thrive in a transforming environment.

This hybrid role requires attention to detail, creativity, and the ability to distill complex

Qualifications

• Bachelor's degree or equivalent experience.
• Strong content development skills with an eye for clarity and creativity.
• Ability to execute guided plans with precision and attention to detail.
• Familiarity with digital collaboration tools, learning management systems, and visual design platforms.

Responsibilities

• Develop clear, engaging communication materials, training assets, and enablement resources aligned to the transformation roadmap.
• Execute communication plans and training journeys under the guidance of Change Leads and Domain Change Ambassadors.
• Use digital channels, learning platforms, and visual storytelling to simplify complex changes.
• Collaborate with Change Ambassadors and Champions to ensure messaging resonates with frontline employees.
• Maintain feedback loops to refine content and sustain engagement throughout the change journey.
• Partner with Training and SME Council to execute and deliver frontline training.

Skills

Content development

Communication skills

Detail-oriented

Collaboration

Education

Bachelor's degree or equivalent

Tools

Learning management systems

Visual design platforms

Job description

New York Life is hiring a Change Analyst in the Group Transformation Office (GTO) to translate strategy into practical content that accelerates adoption in an AI-first world. You will develop clear communication materials, training assets, and enablement tools, collaborating with Change Leads and business partners to help employees embrace new ways of working and thrive in a transforming environment.

This hybrid role requires attention to detail, creativity, and the ability to distill complex