Senior Associate, GBS Group Transformation Office - Change Analyst

New-York-Life; New York (NY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus eligible

Adoption assistance

Student loan repayment programs

Job summary

New York Life is hiring a Change Analyst in the Group Transformation Office (GTO) to translate strategy into practical content that accelerates adoption in an AI-first world. You will develop clear communication materials, training assets, and enablement tools, collaborating with Change Leads and business partners to help employees embrace new ways of working and thrive in a transforming environment.

This hybrid role requires attention to detail, creativity, and the ability to distill complex

Qualifications

• Bachelor's degree or equivalent experience.
• Strong content development skills with an eye for clarity and creativity.
• Ability to execute guided plans with precision and attention to detail.
• Familiarity with digital collaboration tools, learning management systems, and visual design platforms.

Responsibilities

• Develop clear, engaging communication materials, training assets, and enablement resources aligned to the transformation roadmap.
• Execute communication plans and training journeys under the guidance of Change Leads and Domain Change Ambassadors.
• Use digital channels, learning platforms, and visual storytelling to simplify complex changes.
• Collaborate with Change Ambassadors and Champions to ensure messaging resonates with frontline employees.
• Maintain feedback loops to refine content and sustain engagement throughout the change journey.
• Partner with Training and SME Council to execute and deliver frontline training.

Skills

Content development

Communication skills

Detail-oriented

Collaboration

Education

Bachelor's degree or equivalent

Tools

Learning management systems

Visual design platforms

Job description

Location Designation: Hybrid - 3 days per week

Alternate locations: New York, NY (New York); Chattanooga, TN (Tennessee); Des Moines, IA (Iowa); Philadelphia, PA (Pennsylvania)

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you’ll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions.

Role Overview:

We’re hiring for the GBS Group Transformation Office – Change Analyst

The next era is here — and it’s powered by AI and human-centered innovation.

New York Life Group Benefit Solutions (GBS) is reimagining how we work, and we’re excited to announce a new role within our Group Transformation Office (GTO): Change Analyst. This role will be instrumental in turning strategy into actionable content that drives adoption and enables employees to thrive in an AI-first world.

If you’re passionate about creating clear, engaging change materials, enabling people through transformation, and making complex changes simple and relatable — we want to hear from you.

What You’ll Do:

Join New York Life Group Benefit Solutions (GBS) as a Change Analyst within the Group Transformation Office (GTO).

Are you detail-oriented, creative, and ready to help employees embrace new ways of working? As a Change Analyst, you’ll translate enterprise change strategies into practical, easy-to-understand content that accelerates adoption and minimizes resistance. Working closely with Change Leads, Domain Change Ambassadors, Business Leads, you’ll design communication plans, training modules, and enablement tools that make transformation tangible and relatable.

• Develop clear, engaging communication materials, training assets, and enablement resources aligned to the transformation roadmap.
• Execute communication plans and training journeys under the guidance of Change Leads and Domain Change Ambassadors.
• Use digital channels, learning platforms, and visual storytelling to simplify complex changes.
• Collaborate with Change Ambassadors and Champions to ensure messaging resonates with frontline employees.
• Maintain feedback loops to refine content and sustain engagement throughout the change journey.
• Partner with Training and SME Council to execute and deliver frontline training.

What You’ll Bring:

• Bachelor's degree and/or equivalent experience.
• Strong content development skills with an eye for clarity and creativity.
• Ability to execute guided plans with precision and attention to detail.
• Familiarity with digital collaboration tools, learning management systems, and visual design platforms.
• Passion for enabling people through change and making transformation relatable.
• Excellent communication and collaboration skills.
• Content-first mindset with a focus on enablement.
• Creative execution that makes change engaging and easy to understand.
• Detail-oriented and guided approach to delivering high-quality outputs.

Location & Work Model:

Hybrid setup with flexibility to work remotely and occasional travel to New York, Philadelphia, or other strategic collaboration locations.

Pay Transparency

Salary range: $70,000 - $95,000 (New York City, Philadelphia) // $70,000 - $85,000 (Chattanooga, Iowa)

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.