AI-Driven Change Analyst — Hybrid, Training Focus

New York Life; New York (NY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus eligible

Annual incentive program

Leave programs

Job summary

New York Life Group Benefit Solutions is hiring for the GBS Group Transformation Office – Change Analyst. This role designs, implements, and supports change materials to help employees thrive in an AI-first world, turning strategy into actionable content that drives adoption.

You will collaborate with Change Leads, Ambassadors, and Training teams to deliver frontline training, while leveraging digital channels and visual storytelling to simplify complex changes.

Qualifications

• Bachelor's degree and/or equivalent experience.
• Strong content development with clarity and creativity.
• Ability to execute guided plans with precision and detail.
• Familiarity with digital collaboration tools and learning management systems.
• Passion for enabling people through change.
• Excellent communication and collaboration skills.
• Content-first mindset focused on enablement.
• Creative execution that makes change engaging and easy to understand.
• Detail-oriented and guided approach to delivering high-quality outputs.

Responsibilities

• Develop clear, engaging communication materials, training assets, and enablement resources aligned to the transformation roadmap.
• Execute communication plans and training journeys under the guidance of Change Leads and Domain Change Ambassadors.
• Use digital channels, learning platforms, and visual storytelling to simplify complex changes.
• Collaborate with Change Ambassadors and Champions to ensure messaging resonates with frontline employees.
• Maintain feedback loops to refine content and sustain engagement throughout the change journey.
• Partner with Training and SME Council to execute and deliver frontline training.

Skills

Content development

Clear communication

Attention to detail

Training materials

Digital collaboration tools

Learning management systems

Visual design platforms

Change enablement

Education

Bachelor's degree or equivalent experience

Job description

New York Life Group Benefit Solutions is hiring for the GBS Group Transformation Office – Change Analyst. This role designs, implements, and supports change materials to help employees thrive in an AI-first world, turning strategy into actionable content that drives adoption.

You will collaborate with Change Leads, Ambassadors, and Training teams to deliver frontline training, while leveraging digital channels and visual storytelling to simplify complex changes.