Senior Associate, GBS Group Transformation Office - Change Analyst

New York Life; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus eligible

Annual incentive program

Leave programs

Job summary

New York Life Group Benefit Solutions is hiring for the GBS Group Transformation Office – Change Analyst. This role designs, implements, and supports change materials to help employees thrive in an AI-first world, turning strategy into actionable content that drives adoption.

You will collaborate with Change Leads, Ambassadors, and Training teams to deliver frontline training, while leveraging digital channels and visual storytelling to simplify complex changes.

Qualifications

• Bachelor's degree and/or equivalent experience.
• Strong content development with clarity and creativity.
• Ability to execute guided plans with precision and detail.
• Familiarity with digital collaboration tools and learning management systems.
• Passion for enabling people through change.
• Excellent communication and collaboration skills.
• Content-first mindset focused on enablement.
• Creative execution that makes change engaging and easy to understand.
• Detail-oriented and guided approach to delivering high-quality outputs.

Responsibilities

• Develop clear, engaging communication materials, training assets, and enablement resources aligned to the transformation roadmap.
• Execute communication plans and training journeys under the guidance of Change Leads and Domain Change Ambassadors.
• Use digital channels, learning platforms, and visual storytelling to simplify complex changes.
• Collaborate with Change Ambassadors and Champions to ensure messaging resonates with frontline employees.
• Maintain feedback loops to refine content and sustain engagement throughout the change journey.
• Partner with Training and SME Council to execute and deliver frontline training.

Skills

Content development

Clear communication

Attention to detail

Training materials

Digital collaboration tools

Learning management systems

Visual design platforms

Change enablement

Education

Bachelor's degree or equivalent experience

Job description

Location Designation: Hybrid - 3 days per week

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Alternate locations: New York, NY (New York); Chattanooga, TN (Tennessee); Des Moines, IA (Iowa); Philadelphia, PA (Pennsylvania)

Role Overview

We’re hiring for the GBS Group Transformation Office – Change Analyst

The next era is here — and it’s powered by AI and human-centered innovation.

New York Life Group Benefit Solutions (GBS) is reimagining how we work, and we’re excited to announce a new role within our Group Transformation Office (GTO): Change Analyst. This role will be instrumental in turning strategy into actionable content that drives adoption and enables employees to thrive in an AI‑first world.

If you’re passionate about creating clear, engaging change materials, enabling people through transformation, and making complex changes simple and relatable — we want to hear from you.

What You’ll Do

• Develop clear, engaging communication materials, training assets, and enablement resources aligned to the transformation roadmap.
• Execute communication plans and training journeys under the guidance of Change Leads and Domain Change Ambassadors.
• Use digital channels, learning platforms, and visual storytelling to simplify complex changes.
• Collaborate with Change Ambassadors and Champions to ensure messaging resonates with frontline employees.
• Maintain feedback loops to refine content and sustain engagement throughout the change journey.
• Partner with Training and SME Council to execute and deliver frontline training.

What You’ll Bring

• Bachelor's degree and/or equivalent experience.
• Strong content development skills with an eye for clarity and creativity.
• Ability to execute guided plans with precision and attention to detail.
• Familiarity with digital collaboration tools, learning management systems, and visual design platforms.
• Passion for enabling people through change and making transformation relatable.
• Excellent communication and collaboration skills.
• Content-first mindset with a focus on enablement.
• Creative execution that makes change engaging and easy to understand.
• Detail-oriented and guided approach to delivering high-quality outputs.

Location & Work Model

Hybrid setup with flexibility to work remotely and occasional travel to New York, Philadelphia, or other strategic collaboration locations.

Pay Transparency

Salary range: $70,000 - $95,000 (New York City, Philadelphia) // $70,000 - $85,000 (Chattanooga, Iowa)

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.