Chairlift Ticket & Guest Services Associate

Granby Ranch; Granby (CO); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Free season pass

Freeskiing access

Discounts on rentals

Job summary

Granby Ranch is seeking a Ticket Scanner for winter season. You will greet guests, verify that chairlift passengers hold a valid ticket or pass, and ensure waivers are signed.

You will also confirm identity matches media, work outdoors in varying weather, and support the ticket office with lift tickets, season passes, rentals, and ski school services. The role requires standing and walking outdoors, excellent customer service, and the ability to handle POS transactions while maintaining privacy

Qualifications

• High School Diploma or equivalent or actively enrolled in High School.
• Customer service experience preferred.
• Computer literacy and keyboard knowledge.
• Excellent customer service skills.
• Ability to handle guest interactions, both positive and negative, in a professional and courteous manner.
• English written and spoken communication能力.

Responsibilities

• Greet guests with a friendly, welcoming demeanor.
• Scan each ticket/pass media to verify valid chairlift access, signed waiver, and identity match.
• Detain guests whose ticket/media is invalid or identity does not match and follow protocol.
• Sell, book, and process season passes, lift tickets, rental equipment, ski school lessons, events, and more.
• Ensure every guest has a signed waiver and photo uploaded to their profile.
• Review reservations for the following day to anticipate guest volume.
• Process discounts/vouchers and promotions as required.
• Process credit card transactions and adhere to privacy policies.
• Ensure proper cash handling procedures are in place.
• Complete closing procedures for selling stations.
• Collaborate with other departments to meet goals and improve processes.
• Maintain a calm, organized, and positive environment.

Skills

Computer literacy

Customer service

Guest interactions

Communication

Active listening

Cash handling

English proficiency

Education

High School Diploma

Tools

Handheld scanner

POS system

Job description

Granby Ranch is seeking a Ticket Scanner for winter season. You will greet guests, verify that chairlift passengers hold a valid ticket or pass, and ensure waivers are signed.

You will also confirm identity matches media, work outdoors in varying weather, and support the ticket office with lift tickets, season passes, rentals, and ski school services. The role requires standing and walking outdoors, excellent customer service, and the ability to handle POS transactions while maintaining privacy