CGT Clinical Applications Specialist Field & Training Lead

Fresenius Kabi USA; Boston (MA); Vor Ort; USD 80.000 - 90.000; Vollzeit

Benefits dieser Stelle

Bonus plan

Comprehensive benefits

401(k) plan

Health benefits

Zusammenfassung

Fresenius Kabi USA is seeking a Clinical Application Specialist/Field Application Specialist to drive adoption of CGT Technologies. The role provides technical support from pre-sale demonstrations through post-sale implementation, training, and troubleshooting, aligning with cross-functional teams to meet revenue objectives.

Based in Boston or Houston, the position offers a competitive salary, bonus eligibility, and comprehensive benefits; travel up to 50% is required to support customers and

Qualifikationen

• Bachelor’s degree in Engineering, Life Sciences, Biotechnology, Biomedical Sciences, or related scientific field.
• 3+ years of experience in Cell and Gene Therapy, biotechnology, biopharmaceutical manufacturing, medical devices, or a related field.
• Hands-on cell culture, cell processing, or cell therapy manufacturing experience.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Willingness to travel up to 50%.

Aufgaben

• Owns customer application support for the CGT Technologies portfolio within assigned territory.
• Maintains working knowledge of the CGT Technologies portfolio.
• Collects and assesses customer unit operation requirements and designs customized protocols with assistance and review from internal subject-matter experts.
• Plans and conducts pre-sale demonstrations at customer sites, including experimental design, logistics, execution, data collection, and communication of results, with assistance and review from internal subject-matter experts.
• Leads post-sale implementations by aligning customer performance expectations with protocol design, planning and delivering training, and supporting customers through protocol testing, data review, and optimization, with assistance and review from internal subject-matter experts.
• Leads troubleshooting activities by collecting relevant information, coordinating technical analysis, reviewing findings, and communicating conclusions and recommended actions to customers, with assistance and review from internal subject-matter experts.
• Leads ongoing application support and relationship development through regular customer engagement to identify and address issues and provide customer-specific guidance on how new applications and products can integrate into existing technical operations and create value.
• Maintains current knowledge of customers' manufacturing processes, product applications, implementation status, technical issues, and planned changes.
• Partners with the Account Executive role to provide the application support needed to achieve annual objectives related to customer acquisition, utilization, retention, growth, and revenue. Identifies opportunities to increase product utilization, expand applications, introduce additional offerings, and support additional instrument placements.
• Documents customer activities, protocols, product feedback, training, troubleshooting, technical decisions, and follow-up actions in applicable company systems, including the Customer Relationship Management (CRM) system.
• Builds strong customer relationships and collaborates with the Account Executive role, Business Development, Field Service, Technical Application Support, Quality, Marketing, Product Management, internal subject-matter experts, and other stakeholders.
• Represents the company at customer meetings, conferences, workshops, and other business events as needed.
• Travels as required to support customers and business objectives.
• Participates in any and all reasonable work activities as assigned by management.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Kenntnisse

Analytical skills

Communication skills

Public speaking

Training delivery

Ausbildung

Bachelor’s degree in Engineering, Life Sciences, Biotechnology, Biomedical Sciences, or related scientific field

Tools

Microsoft Office

CRM systems

Jobbeschreibung

Fresenius Kabi USA is seeking a Clinical Application Specialist/Field Application Specialist to drive adoption of CGT Technologies. The role provides technical support from pre-sale demonstrations through post-sale implementation, training, and troubleshooting, aligning with cross-functional teams to meet revenue objectives.

Based in Boston or Houston, the position offers a competitive salary, bonus eligibility, and comprehensive benefits; travel up to 50% is required to support customers and