Certified Shift Leader: Fast, Safe, Guest-First Service

McDonald's; Hartford (VT); On-site; USD 50,000 - 60,000; Full time

Job summary

A fast-food restaurant chain is seeking a Certified Swing Manager to oversee daily operations during assigned shifts. This role involves ensuring compliance with safety standards, developing the team, and managing financials. The Certified Swing Manager will lead crew members, maintain quality service, and create a positive work environment. Strong leadership and customer service skills are essential for success in this position.

Qualifications

• Trained and certified leader in restaurant operations.
• Able to enforce food safety and operational compliance.
• Strong skills in team development and customer service.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Direct crew members and manage floor operations.
• Ensure financial stewardship and manage labor deployment.

Skills

Leadership

Team development

Customer service

Operational compliance

Job description

A McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts. This role ensures the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness.

The Certified Swing Manager leads the shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional customer experience across all channels, including drive-thru, front counter, kiosk, mobile order, and curbside. They monitor speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.

This role is accountable for food safety and operational compliance. The Certified Swing Manager enforces food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards throughout the restaurant. They conduct travel paths, ensure critical control points are being followed, and take immediate corrective action when standards are not met.

Financial stewardship is also a key responsibility. The Certified Swing Manager manages labor deployment to support sales volume while controlling costs. They monitor waste, complete product counts as required, and protect company assets by following cash-handling and security procedures.

Leadership and team development are central to the position. The Certified Swing Manager trains and coaches crew members on procedures, service behaviors, and brand standards. They provide real-time feedback, recognize strong performance, and address performance gaps constructively. They help create a positive work environment that promotes teamwork, accountability, and respect.

In addition, the Certified Swing Manager communicates effectively with the General Manager and other members of the leadership team regarding shift performance, staffing needs, equipment issues, and customer concerns. They document incidents, resolve guest complaints professionally, and ensure follow-up when needed.

• Overall, a McDonald’s Certified Swing Manager serves as the operational leader of the shift, balancing people, performance, and procedures to consistently deliver safe food, great service, and a clean, welcoming restaurant environment.