Certified Printer Field Technician — Remote & Travel

Velocity; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

PTO & Paid Holidays

401K with Employer Match

Life Insurance

Disability Insurance

Supplemental Benefits Available

Job summary

Velocity MSC is seeking a Certified Printer Field Technician to join our growing team. You will diagnose, repair, install, and maintain wide format printers and related equipment at customer sites across the region, with extensive travel and a focus on safety and quality.

The role demands strong troubleshooting, customer service orientation, and the ability to work independently while collaborating with field teams.

Qualifications

• Minimum high school diploma or GED required.
• At least 2 years in printer service/repair (inkjet and dye-sublimation).
• At least 2 years in field services, installation, or similar technical background.
• Strong troubleshooting, customer service, and problem-solving skills.
• Familiarity with basic hand tools.
• Ability to work independently and in a team.
• Valid driver’s license with reliable transportation; able to pass background and drug screening.
• Able to obtain certifications for aerial lifts; sponsorship not provided.
• Authorized to work in the United States without employer sponsorship.

Responsibilities

• Diagnose, repair, and maintain wide format printers and related equipment.
• Install, service, and maintain telecom and equipment infrastructure at customer sites.
• Ensure job sites meet company and customer standards.
• Communicate effectively with store personnel, customers, and internal teams.
• Troubleshoot issues and resolve device problems under deadlines.
• Manage and direct helper technicians while maintaining safety.
• Maintain accurate service records and expense reports.
• Travel regionally/nationally as required; work nights and weekends as needed.

Skills

Communication

Teamwork

Multitasking

Critical thinking

Flexibility

Customer service

English proficiency

Education

High School Diploma or GED

Tools

Basic hand tools

Job description

Velocity MSC is seeking a Certified Printer Field Technician to join our growing team. You will diagnose, repair, install, and maintain wide format printers and related equipment at customer sites across the region, with extensive travel and a focus on safety and quality.

The role demands strong troubleshooting, customer service orientation, and the ability to work independently while collaborating with field teams.