Travel-Ready Quality Support Technician

Velocity, A Managed Solutions Company; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Employer Match

PTO & Paid Holidays

Life Insurance, Short/Long-Term Disabi

Supplemental Benefits Available

Job summary

Velocity MSC is seeking a Quality Support Technician to join the Field Operations team to perform QSP visits at customer and partner locations. The role emphasizes cleaning, inspections, preventative maintenance, and regulatory compliance to keep photo lab equipment operating at peak performance.

Ideal candidates will have strong attention to detail, 2+ years in printer service/repair, and the ability to travel up to 95% across regional and national routes.

Qualifications

• Minimum High School Diploma/GED.
• Minimum 2 years of printer service/repair experience (inkjet and dye-sublimation).
• Minimum 2 years in field services or similar technical background.
• Strong troubleshooting and customer service skills.
• Valid driver's license and reliable transportation.

Responsibilities

• Perform scheduled Quality Support Program (QSP) visits at customer locations.
• Complete routine cleaning of photo lab equipment, printers, kiosks, and associated components in accordance with procedures.
• Perform quality inspections to verify equipment is operating within established performance standards.
• Conduct preventative maintenance tasks to maximize equipment reliability and minimize service interruptions.
• Inspect equipment for wear, damage, or potential failures and document findings.
• Communicate findings through service documentation and escalation procedures.
• Travel frequently and adapt to scheduling demands, including overnight travel when necessary.

Skills

Printer service/repair

Troubleshooting

Customer service

Time management

Driver's license

Education

High School Diploma/GED

Tools

Basic hand tools

Job description

Velocity MSC is seeking a Quality Support Technician to join the Field Operations team to perform QSP visits at customer and partner locations. The role emphasizes cleaning, inspections, preventative maintenance, and regulatory compliance to keep photo lab equipment operating at peak performance.

Ideal candidates will have strong attention to detail, 2+ years in printer service/repair, and the ability to travel up to 95% across regional and national routes.