Certified Pharmacy Technician - Remote, USA (10)- 11/23

C4 Technical Services; Minnesota; Remote; USD 25.000 - 29.000; Vollzeit

Benefits dieser Stelle

Remote work

Private work area required

Zusammenfassung

Prime Therapeutics is seeking a Certified Pharmacy Technician for a contract role in a call center environment. Responsibilities include evaluating and authorizing prior authorization requests received by telephone or fax, and communicating decisions to physicians and staff.

The position requires state certification, retail and call center experience, and the ability to work weekends and extended shifts with a structured schedule.

Qualifikationen

• Certified Pharmacy Technician with state certification.
• Retail pharmacy experience is preferred.
• Call center experience is a plus.

Aufgaben

• Evaluate and authorize prior authorization requests from prescribers via phone or fax.
• Communicate decisions and formulary options to physicians and staff.
• Document outcomes in the pharmacy system and ensure accuracy.
• Escalate complex cases to a Pharmacist as needed.
• Respond to inquiries and provide results within SLA guidelines.
• MULTITASK across multiple queues and adapt to changing requirements.

Kenntnisse

Retail experience

Call center experience

Ausbildung

Certified Pharmacy Technician

Jobbeschreibung

• Pay Rate: $18.00 to $21.00
• Remote/Work from Home
• Private Work Area Required
• 40 hours per week: Overtime may be required
• Certificate Needed Determined by State
• Must Take Skills Assure
• MUST BE ABLE TO WORK WEEKENDS, HOLIDAYS ARE NOT PAID UNLESS WORKING ON THAT DAY.
• MUST BE ABLE TO WORK AND 8 HOUR SCHEDULE BETWEEN THE HOURS OF 6:00AM AND 10:00PM CENTRAL TIME.
• MUST HAVE HARD WIRED INTERNET - NO WIFI

Prime Therapeutics

Contract - 12 Months - w/extension

Certified Pharmacy Tech

Need is for (10)

Must Haves:

• Retail Experience
• Call Center Experience is a Plus

Job Description Summary

A Certified Technician in a call center evaluates and authorizes approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile (fax) using client clinical criteria in a call center environment.

Job Description

• Determines appropriateness for medications. Communicates decision to physicians, physician`s office staff, medical management staff and/or pharmacists.
• Research, resolves, and documents prior authorization outcomes in pharmacy system.
• Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician`s office staff, medical management staff and/or pharmacists.
• Escalates requests to Pharmacist when request requires extensive clinical review or denial.
• Research, resolves, and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider, and/or management.
• Performs other duties as required.
• For CPTs assigned to work the fax queue, responsibilities will also include:
• Clinically reviews coverage determinations with attention to detail, for medications via Fax. Communicates decision to physicians, physician`s office staff, medical management staff and/or pharmacists within SLA (service level agreement) guidelines.
• Efficiently multi-tasks and monitors several queues and assignments. Adapts to team requirements as business needs change (e.g., fax work, pending queues, oral notifications, and failed faxes).