Remote Pharmacy Technician

Rapid Talent Group; United States; Remote; USD 23,866 - 33,992; Full time

Benefits offered by this job

Paid training

Work from home

Job summary

A leading remote staffing agency is seeking a candidate for a remote call center position that involves managing member calls and maintaining program files. The ideal applicant should have a high school diploma, strong customer service skills, and a working knowledge of prescription drugs. Experience in retail pharmacy and call centers is preferred. This role requires excellence in communication and remote work abilities, ensuring effective service to members in a supportive environment.

Qualifications

• Minimum of five (5) years’ experience in retail or hospital pharmacy preferred.
• At least two (2) years of call center experience required.
• Knowledge of prescription drug names and therapeutic classes.
• Experience with Medicare Part D prescription benefits is preferred.

Responsibilities

• Monitor toll free call center and handle incoming member calls.
• Maintain call logs and spreadsheets for membership.
• Monitor electronic mailbox and respond appropriately.
• Assist in identifying resolution of challenges to fulfill key corporate objectives.

Skills

Strong customer service and phone skills

Strong verbal and written communication skills

High level of proficiency with Microsoft Office products

Ability to communicate effectively with employees and clients

Ability to work well in a work-from-home environment

Education

High School Diploma or GED

At least two (2) years of college preferred

Job description

Pay Rate (Hourly Wage):

• $21.00
• Paid training
• Work from home

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• 40 hours per week

Location:

• 100% Remote

RESPONSIBILITIES/TASKS:

• Monitor toll free call center, handle in-coming member calls, including member opt-outs.
• Maintain call logs and spreadsheets for membership.
• Monitor electronic mailbox and respond appropriately
• Maintain program files.
• Assist in the research, analysis, identification, and evaluation of data from assigned problems to evaluate existing and potential trends and issues.
• Assist in monitoring program initiatives, outcomes, and objectives to ensure goal attainment
• Assist in identifying resolution of challenges and issues in order to fulfill key corporate objectives Assist in development of plans, reports, papers, and creation of other documents
• Other duties as required.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EDUCATION OR EQUIVALENT EXPERIENCE:

High School Diploma or GED required. At least two (2) years of college preferred.

EXPERIENCE:

• At least five (5) years’ experience in retail or hospital pharmacy preferred.
• At least two (2) years of call center experience.
• Knowledge of prescription drug names and therapeutic classes.
• Experience with Medicare Part D prescription benefits is preferred.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: (Brief bullet points detailing the skills necessary for this position)

• Strong customer service and phone skills.
• Strong verbal and written communication skills.
• High level of proficiency with Microsoft Office products.
• Ability to work independently, within a team environment, and communicate effectively with employees and clients at all levels.
• Knowledge of pharmacy claims processing is preferred.
• Understanding of formularies and utilization management edits.
• Ability to work well in a work-from-home environment
• Ability to read, write and comprehend simple instructions, short correspondence, and memos.

WORKING CONDITIONS:

Work is performed in a remote setting with no unusual hazards.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

We are an Equal Opportunity Employer. Diversity is valued, and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.