Certified Pharmacy Technician - Phone Support

Onco360 Oncology Pharmacy; Louisville (KY); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals for its phone support team. This full-time role offers the chance to assist healthcare providers and patients, ensuring seamless communication and coordination of medication deliveries. With a remote opportunity following an onsite training period, this position promotes professional growth and offers competitive pay starting at $21.00 per hour, along with various incentives. Join a collaborative environment where your contributions are valued, and enjoy a range of benefits designed to support your well-being and career advancement.

Benefits

401k with a match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Company paid life benefits

Short and long-term disability

Floating Holiday

Referral Incentive

Qualifications

• Strong communication skills with healthcare providers and patients.
• Ability to coordinate medication deliveries and handle insurance claims.

Responsibilities

• Assist healthcare providers and patients by phone.
• Coordinate medication refill deliveries with patients and physician offices.
• Work with insurance companies regarding rejected claims.

Skills

Interpersonal Skills

Verbal Communication

Written Communication

Customer Service Skills

Organizational Skills

Attention to Detail

Knowledge of Medical Terminology

Ability to Work Independently

Education

Licensed Pharmacy Technician

Job description

Location:

Louisville, KY

Job Id:

4008

# of Openings:

1

This is an excellent opportunity for professional growth! As our organization continues to expand and our employees develop and promote within, we currently have Full Time positions available on our phone support team.

Our specialty pharmacy is located in Louisville, KY. This is a remote opportunity, after onsite training period.

Starting salary from $21.00 an hour and up. We also offer a $3.00 shift differential for weekend schedules!

We offer quarterly incentive bonuses as well as a $500 bonus for technicians to obtain their CPhT and/or CPhT-ADV credentials.

We offer a variety of benefits including:

• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life; and short and long-term disability
• Floating Holiday
• Referral Incentive

As a member of our Inbound and Outbound Phone Support team, you will:

• Assist healthcare providers and patients by phone; answering questions and requests.
• Communicate with patients and physician office staff to coordinate medication refill deliveries.
• Work with insurance companies regarding rejected claims and prior authorizations.
• Serve as a primary contact for calls to patients and physicians.

To be successful in this role, you will need:

• Good interpersonal skills
• Excellent verbal, written, and customer service skills
• Ability to work independently, meet deadlines, and be flexible
• Good organizational skills and attention to detail
• Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic medication names, and general pharmacy terminology
• Ability to perform tasks accurately and efficiently when inputting information
• Licensed/registered pharmacy technician or as required by state law