Certified Pharmacy Technician - Remote US

Gainwell Technologies; Ohio; Remote; USD 33,000 - 48,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Fachkräfte, die ihre Karriere im Gesundheitswesen vorantreiben möchten. In dieser Rolle sind Sie für die Bearbeitung von Kundenanfragen, die Datenpflege und die Gewährleistung der Datenintegrität verantwortlich. Sie werden Teil eines dynamischen Teams, das sich für Zusammenarbeit und kontinuierliches Lernen einsetzt. Profitieren Sie von flexiblen Arbeitszeiten und einem umfassenden Leistungspaket, das Ihre berufliche Entwicklung unterstützt. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die ideale Gelegenheit für Sie.

Benefits

Flexible Urlaubsregelung

401(k) Arbeitgeberbeitrag

Gesundheitsleistungen

Bildungshilfe

Führungskräfte- und technische Entwicklungsprogramme

Qualifications

• Mindestens vier Jahre Erfahrung im Kundenservice oder Telefonbereich.
• Erfahrung mit Hilfe-Desk-Software und organisatorischen Funktionen.

Responsibilities

• Beantwortung von Telefonanrufen und Bearbeitung komplexer Kundenanfragen.
• Überwachung täglicher Transaktionen zur Sicherstellung der Einhaltung von Richtlinien.

Skills

Kundenservice

Analytische Problemlösungsfähigkeiten

Selbstständiges Arbeiten

Hilfe-Desk-Software

Education

High School Diploma oder G.E.D.

Tools

Computer Software

Telefontechnologie

Faxgeräte

Job description

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Date: Apr 30, 2025

Location: Any city, OH, US, 99999

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

Your role in our mission

Essential Job Functions

• Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to verify up-to-date and accurate information.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Basic Qualifications

• High school diploma or G.E.D.
• Four or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

Other Qualifications

• Business and analytical problem solving skills
• Ability to work independently
• Ability to follow oral and written directions

What we're looking for

What you should expect in this role

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The pay range for this position is $33,500.00-$47,900.00 per year, depending on geographic region, internal equity, job-related knowledge, skills, and experience. Gainwell offers a comprehensive benefits package including a flexible vacation policy, a 401(k) employer match, health benefits, and educational assistance. We also provide leadership and technical development programs to support your growth.

We believe that bringing together caring individuals can make healthcare better for everyone. Build your career with Gainwell, an industry leader committed to collaboration, innovation, and inclusion. Learn more about us on our website and explore our Careers page for current openings.

Gainwell Technologies is an Equal Opportunity Employer dedicated to diversity, equity, and inclusion. All qualified applicants will receive consideration without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics. We celebrate diversity and strive to create an inclusive environment for all employees.