Certification & Exam Strategist

University of Illinois at Urbana-Champaign; Urbana (IL); On-site; USD 55,000 - 65,000; Full time

Job summary

The Illinois Fire Service Institute (IFSI) seeks an Office Associate to provide technical and administrative support in certification, test bank management, and exam analysis. This Civil Service role supports NFPA-aligned exam development, proctoring, and documentation across regional testing locations.

Responsibilities include maintaining testing software, validating question banks, coordinating with accreditation bodies, training proctors, and ensuring ADA compliance.

Qualifications

• High school diploma or equivalent required; 3 years of related experience may substitute.
• Bachelor's Degree preferred; strong exam development/testing background preferred.
• Experience with testing and certification processes, ADAs, and documentation is desirable.

Responsibilities

• Securely create, store, ship, and receive exam kits (paper and CBT).
• Grade and proctor exams; coordinate retakes as needed.
• Manage exam banks, validate questions, and import into testing software.
• Coordinate with Accreditation Manager on certifications and reaccreditation reporting.
• Develop exams and prepare Master Test Binder for approval.
• Train, supervise, and audit proctors and evaluators.
• Review exam data and NFPA standards for accreditation compliance.
• Assist ADA coordination and maintain secure ADA files.

Skills

Attention to detail

Organizational skills

Microsoft Word

Microsoft Excel

PowerPoint

Adobe Acrobat

Communication

Education

High school diploma or equivalent

Bachelor's Degree

Tools

Testing software

iPads management

Job description

The Illinois Fire Service Institute (IFSI) seeks an Office Associate to provide technical and administrative support in certification, test bank management, and exam analysis. This Civil Service role supports NFPA-aligned exam development, proctoring, and documentation across regional testing locations.

Responsibilities include maintaining testing software, validating question banks, coordinating with accreditation bodies, training proctors, and ensuring ADA compliance.