Certification and Test Specialist - Illinois Fire Service Institute

Experience Champaign Urbana; Urbana (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Experience Champaign Urbana is seeking a motivated Exams Administrator to oversee paper and computer-based testing operations at campuses in Urbana, IL.

You will manage exam kits, proctor tests, coordinate CBT and IFSI locations, maintain testing software, and support certification and ADA processes.

This role emphasizes accuracy, confidentiality, and customer service, with opportunities to train proctors and improve testing workflows.

Qualifications

• Experience in exam administration and testing software.
• Ability to coordinate with instructors and proctors.
• Strong organizational skills and attention to detail.
• Knowledge of ADA accommodations is a plus.

Responsibilities

• Securely create, store, ship, and receive exam kits.
• Grade exams as needed.
• Proctor written/CBT exams, as needed.
• Manage and utilize testing software.
• Manage iPads for onsite and offsite CBT and coordinate updates with IT.
• Manage availability of regional testing locations, proctor availability, and preparation of exam materials for regional exams.
• Lead the validation process of exam bank questions, ensuring references to NFPA standards, course objectives, and materials.
• Import exam banks into testing software and manage inventory.

Skills

Exam administration

Customer service

Data management

Program coordination

Tools

Exam software

CRM software

Job description

Exam Administration:

• Securely create, store, ship, and receive paper and computer-based exam kits.
• Grade exams as needed
• Proctor written/CBT exams, as needed.
• Work with individual students in a timely manner to administer re-takes of exams.
• Manage and utilize testing software.
• Manage iPads for onsite and offsite CBT and coordinate updates with IT.
• Manage availability of regional testing locations, proctor availability, and preparation of exam materials for regional exams.

Exam Bank Management:

• Lead the validation process of exam bank questions, ensuring question references are to NFPA Standard JPRs, course objectives, and course textbook.
• Ensure completion of program exam blueprint during each validation.
• Complete pre- and post-validation checklists.
• Import Exam banks into testing software.
• Manage test bank electronic and printed inventory.

Certification Management:

• Coordinate with the Accreditation Manager on certification submissions, reporting to accrediting entities and the Illinois Office of the State Fire Marshal.
• Maintain records required for reaccreditation and compliance reviews.
• Verify candidate student eligibility for certification examinations and practical skill evaluations.

Exam Development:

• Develop examinations utilizing exam software according to blueprints developed during the validation process. Exam policy goal is to develop two tests (A B) per discipline.
• Create Master Test Binder and complete approval process.
• Print new exams, check, and prepare exam booklets for initial implementation.
• Retire/Archive old exams.

Customer Service and Training:

• Responsible for the training, education, and auditing proctors and evaluators.
• Answer phone calls and respond to emails from fire departments, program leadership, etc.
• Manage the testing office email and proctor calendar.
• Exam Vault work – updating documents, maintaining exam vault supplies, etc.
• Coordinate the standards of practice and provide training to other CTC Specialists to support testing tasks.

Test Analysis Maintenance:

• Review exam banks every 30 months or when NFPA standards change to ensure accreditation compliance deadlines are met.
• Analyze question statistical data for the first four administrations of a newly created exam.
• Evaluate questions which show reliability concerns. Questions falling outside the identified criterion are re-examined against the course materials to confirm their validity. Questions that fail the validity test will be reviewed with program staff and, if changes are deemed necessary, the Director of Curriculum, Testing, and Certification.
• Analyze questions listed on the Student Feedback Form for errors in language, logic, grammar, or factual mistakes and report feedback to program staff.
• Identify patterns of comments collected by the proctor of an exam and review the question’s statistical data, reporting feedback to program staff.

ADA Coordinator:

• Review ADA requests, provide forms, and review submitted documentation.
• Maintain secure database for ADA communication and files.
• Coordinate with Program Managers/Proctors for IFSI students with ADA requirements.
• Other duties and special projects as assigned.