Certification Clerk

Action for Boston Community Development, Inc.; Boston (MA); On-site; USD 37,000 - 45,000; Full time

Job summary

Action for Boston Community Development, Inc. is seeking a Certification Clerk to determine income and program eligibility and certify eligible applicants for payment of energy bills.

This position is based in Downtown Boston and supports families in need through fuel assistance programs. You will review applications for completeness, verify income, inform applicants of missing items, and conduct follow-up inquiries as needed, following federal and ABCD guidelines.

Qualifications

• High school diploma or equivalent; up to 12 months relevant experience.
• Experience as a Client Services Representative or Payment Clerk preferred.
• Ability to understand and interpret federal and state regulations.

Responsibilities

• Review and verify fuel assistance applications for completeness, income eligibility and documentation of both income and need for fuel.
• Certify complete applications for payment of energy bills in accordance with federal, state and ABCD regulations/guidelines and policies.
• Identify incomplete applications and inform applicants, in writing, of need for specific information and/or documentation to complete the application.
• Conduct telephone inquiries, as needed, for further information from applicants.
• Perform other related duties as assigned from time to time.

Skills

Mathematical skills

Detail-oriented

Organizational skills

Interpersonal sensitivity

Regulatory understanding

Education

High school diploma or equivalent

Job description

Location: Downtown Boston - Tremont Street

Compensation: $41,114 / year

Department: Energy

Location: Downtown Boston - Tremont Street

Compensation: $41,114 / year

Description

The Certification Clerk is responsible for determining income and program eligibility of applicants and certifies eligible applicants for payment of energy bills.

Key Responsibilities

• Review and verify fuel assistance applications for completeness, income eligibility and documentation of both income and need for fuel.
• Certify complete applications for payment of energy bills in accordance with federal, state and ABCD regulations/guidelines and policies.
• Identify incomplete applications and inform applicants, in writing, of need for specific information and/or documentation to complete the application.
• Conduct telephone inquiries, as needed, for further information from applicants.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• Minimum of a high school diploma or equivalent and up to 12 months relevant experience.
• Previous experience as a Client Services Representative or Payment Clerk in a community-based agency preferred.
• Ability to be organized and detail-oriented, handling a high volume of paperwork.
• Ability to understand and interpret federal and state regulations/guidelines.
• Good mathematical skills.
• Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.

Expected Salary: $41,113.80 annually ($22.59/hour) USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.