Business Service Representative

Action for Boston Community Development, Inc.; Woburn (MA); On-site; USD 47,000 - 57,000; Full time

Job summary

Action for Boston Community Development, Inc. (ABCD) seeks a Business Service Representative to engage local employers, promote Career Center services, and support the coaching team with labor market information and referrals.

The role focuses on employer outreach, job orders, and coordinating services to connect job seekers with open opportunities in the Greater Boston area.

Qualifications

• High school diploma and 3+ years in customer service or related work.
• Associate's or Bachelor's degree in human services, public administration, or related field preferred but not required.
• At least 2 years of experience in a career center or business services setting preferred.
• Ability to work as part of a business services team.
• Knowledge of WIOA regulations and career center programs preferred.
• Ability to work with diverse populations respectfully.

Responsibilities

• Participate in local strategic planning for employer demand driven programs, training and services in our region.
• Contact employers to assess their needs and provide information on services available through the Public Workforce System.ca
• Provide services to businesses including job order posting, referrals, recruitments, job fairs, partner referrals, apprenticeships, labor market information — respond to employer requests.
• Ensure Career Center staff are aware of employers’ needs and job order specifications for prompt servicing.
• Work with the team to place Career Center customers into open positions.
• Coordinate group presentations to employers.
• Plan and conduct job fairs and events to create labor exchange opportunities for employers and job seekers.
• Perform other related duties as assigned.

Skills

Customer service

Teamwork

WIOA knowledge

Diversity awareness

Education

High School Diploma or equivalent

Associate/Bachelor’s degree in human services/public admin/business management

2+ years in a career center or business services

Job description

Department: Education, Training, and Youth Services

Location: Cambridge

Compensation: $52,088 / year

Description

The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills, or find a new job. The Business Service Representative actively engages local employers to promote the Career Centers' services and uses business information to support the career coaching team, enhancing the marketability and success of our clients.

Key Responsibilities

• Participate in local strategic planning for employer demand driven programs, training and services in our region.


• Contact employers to assess their needs and provide information on various services available through the Public Workforce System.ca


• Provide various services to businesses including job order posting, job referrals, recruitments, job fairs, referral to partners, apprenticeships, labor market information and other services as needed. Respond to incoming requests from employers in our region.


• Ensure Career Center staff are aware of employers’ needs and job order specifications to facilitate prompt and effective servicing of job orders.


• Work collaboratively with team members to facilitate placement of Career Center customers into open positions.


• Conduct and/or coordinate group presentations to employers.


• Plan, organize and conduct job fairs, special events and recruitments to provide large scale labor exchange opportunities for both employers and job seekers.


• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• A minimum of a High School Diploma or equivalent and three years of customer service or relevant experience is required.


• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.


• At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.


• Ability to function effectively as part of a business services team.


• Knowledge and experience with WIOA (and other Career Center Programs) regulations, programs, guidelines and administrative requirements are preferred.


• Ability to work sensitively and effectively with individuals of diverse social, economic and cultural backgrounds.

Expected Salary

$52,088.40 annually ($28.62/hour) USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.


• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.


• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.


• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.


• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.


• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.