Energy Assistance Certification Specialist

Action for Boston Community Development, Inc.; Boston (MA); On-site; USD 37,000 - 45,000; Full time

Job summary

Action for Boston Community Development, Inc. is seeking a Certification Clerk to determine income and program eligibility and certify eligible applicants for payment of energy bills.

This position is based in Downtown Boston and supports families in need through fuel assistance programs. You will review applications for completeness, verify income, inform applicants of missing items, and conduct follow-up inquiries as needed, following federal and ABCD guidelines.

Qualifications

• High school diploma or equivalent; up to 12 months relevant experience.
• Experience as a Client Services Representative or Payment Clerk preferred.
• Ability to understand and interpret federal and state regulations.

Responsibilities

• Review and verify fuel assistance applications for completeness, income eligibility and documentation of both income and need for fuel.
• Certify complete applications for payment of energy bills in accordance with federal, state and ABCD regulations/guidelines and policies.
• Identify incomplete applications and inform applicants, in writing, of need for specific information and/or documentation to complete the application.
• Conduct telephone inquiries, as needed, for further information from applicants.
• Perform other related duties as assigned from time to time.

Skills

Mathematical skills

Detail-oriented

Organizational skills

Interpersonal sensitivity

Regulatory understanding

Education

High school diploma or equivalent

Job description

Action for Boston Community Development, Inc. is seeking a Certification Clerk to determine income and program eligibility and certify eligible applicants for payment of energy bills.

This position is based in Downtown Boston and supports families in need through fuel assistance programs. You will review applications for completeness, verify income, inform applicants of missing items, and conduct follow-up inquiries as needed, following federal and ABCD guidelines.