Centralized Service Coordinator

Pella Corporation; Pella (IA); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hybrid work options

Advancement opportunities

Job summary

Pella Corporation in Pella, IA is seeking a Centralized Service Coordinator who provides customer assistance and supports local service branches. You will handle inbound calls, communicate with service teams by phone, email, and text, and help resolve inquiries.

Typical hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. with potential overtime; advancement opportunities and hybrid work options may be available upon demonstrated proficiency. Starting wage is $17.00 per hour.

Qualifications

• Strong interpersonal, written, and verbal communication skills.
• Ability to problem-solve and work independently in a fast-paced setting.

Responsibilities

• Respond to inquiries from customers.
• Troubleshoot issues and provide solutions.
• Provide quotes to customers.
• Schedule service appointments with local teams.

Skills

Interpersonal communication

Written communication

Verbal communication

Problem-solving

Job description

This position provides customer assistance and service support for the Centralized Service Coordinator Program which handles customer service related calls on behalf of the local service branches. The role is based in a contact center environment, where the majority of the workday is spent answering inbound customer calls and communicating with local service teams via phone, email, and text.

Key responsibilities include responding to inquiries, troubleshooting issues, providing quotes, and scheduling service appointments. Candidates must demonstrate strong interpersonal, written, and verbal communication skills, along with the ability to problem-solve and work independently in a fast-paced, high-urgency setting.

The standard hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m., with the possibility of overtime based on business needs.

Start Date: Monday - January 18, 2027

Compensation

• - Hiring wage: $17.00 per hour
• - Annual raises are based on individual and company performance
• - Advancement opportunities and hybrid work options may be available upon demonstrated proficiency.