Centralized Scheduling Representative | One Call | Full - Time | Springdale

Freeman Health System; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Retirement with employer match

Paid time off (PTO) or flexible time

Job summary

Freeman Health System is seeking a Scheduling Clerk to support clinical operations by coordinating appointments, updating patient records, and ensuring accurate scheduling in line with departmental guidelines.

You will be the point of contact for patients, providers, and internal teams, delivering timely, courteous service while maintaining strict confidentiality. Prior scheduling or healthcare admin experience is preferred; a high school diploma is required.

Qualifications

• High school diploma or equivalent.
• 1 year of related healthcare administrative experience preferred.
• Excellent communication skills by phone, writing, and in person.
• Ability to protect patient privacy and manage sensitive information.

Responsibilities

• Coordinate appointments and verify/update patient information.
• Schedule patients per departmental guidelines and serve as primary contact for patients and providers.
• Learn and use scheduling/registration software and standard office applications.

Skills

Communication

Customer service

Multitasking

Confidentiality

Computer literacy

Education

High school diploma or equivalent

Tools

Scheduling software

EHR systems

Job description

Our Mission To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions. Schedule: Full-Time Days (40 hrs/week)

What You’ll Do Scheduling Personnel support Freeman Health System patients and care teams by coordinating appointments, verifying and updating patient information, and ensuring accurate scheduling in accordance with departmental guidelines. This role serves as a key point of contact for patients, providers, and internal departments, providing timely, courteous service while protecting patient privacy and supporting efficient clinic/hospital operations.

Requirements:

• High school diploma or equivalent or minimum of 1 year of related work experience.
• Minimum of 1 year of customer service, call center, medical office, or healthcare-related administrative experience (or equivalent combination of education and experience).
• Ability to communicate clearly and professionally by phone, in writing, and in person.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Basic computer proficiency, including ability to learn scheduling/registration software and use standard office applications.
• Demonstrated ability to manage multiple tasks, prioritize, and work effectively in a fast-paced environment.

Preferred Requirements:

• Previous healthcare scheduling experience in a clinic, hospital, or multi-specialty environment.
• Experience with electronic health records (EHR) and/or scheduling platforms.
• Knowledge of medical terminology and common diagnostic/procedural visit types.
• Experience with insurance verification, referrals, and prior authorization workflows.
• Bilingual skills (as applicable to patient population).

Freeman Perks and Programs For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO) or Flex time off (FTO)
• Extended Sick pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

#LI-DNI Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center – the region’s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women’s and children’s services. The system is supported by more than 7,000 employees and is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.