Registrar - Gynecology, Willow Creek

Freeman Health System; United States; On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Retirement with employer match

Wellness program with discounts to HIG

Milestone payments with longevity

PTO or Flex time off

Extended Sick pay

Learning Center for Freeman Family

Payroll deduction at Freeman locations

Job summary

Freeman Health System is seeking a full-time, on-site Scheduler/Registration Specialist to handle patient registration, verify insurance, and initiate financial counseling at Northwest Medical Center.

The role supports multiple departments, emphasizing accuracy and customer service in a fast-paced hospital setting.

Qualifications

• Minimum of 6 months customer service experience.
• Proficiency with Microsoft Office and ability to learn new systems quickly.
• Strong communication skills (phone, email, in-person).
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Responsibilities

• Register patients presenting to Northwest Medical Center.
• Conduct patient interviews to obtain registration information and signatures.
• Initiate financial counseling and collect payments.
• Verify insurance and calculate patient estimates at point of service.
• Communicate with customers and assist with inquiries.

Skills

Customer service

Communication

Time management

Typing 35 wpm

Education

High School Diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Our Mission To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions. Schedule: Full-Time, Days. No holidays/no weekends.

What You'll Do

• Registration of patients presenting to Northwest Medical Center.
• Conducts patient interviews to obtain registration information, complete required forms and obtains signatures.
• Initiates financial counseling process.
• Collects monies owed.
• Verifies insurance at point of service and calculates patient estimates.
• Represents Northwest Medical Center as the focal point for all initial communications.

Responsibilities

• Accurately obtains all required information to perform registration of patients for all services.
• Engages with all areas of patient access: ED, Outpatient, Surgery, and Financial Counseling Assists Supervisor with daily reports relating to accuracy of information obtained in the registration process.
• Actively identifies trends and offers solutions.
• Coordinates Training and orientation documentation with direction of supervisor.
• Maintains the employee schedule with direction of supervisor.
• Assists in candidate selection and peer interviews Appropriately obtains authorizations and verifications for services and enters into system Obtains accurate insurance information for billing purposes.
• Successfully obtains co payments for services rendered or to be rendered.
• Correctly collects and receipts payments.
• Completes all required data for financial services.
• Effectively communicates with customers.
• Assists customers with inquiries.
• Assertively demonstrates ability to meet production standard of collection goals for NWMC.
• Consistently refers uninsured and underinsured patients to financial assistance.
• Efficiently utilizes resources and supplies.
• Proficiently utilizes computer system to access patient information, email, and other required systems.

Requirements

• High school diploma or GED required.
• Ability to perform all responsibilities of the scheduler as needed to ensure continuous scheduling coverage.
• 1+ year of scheduling, administrative support, or clerical experience (healthcare or service operations preferred).
• Proficiency with Microsoft Office (Outlook, Excel, Word) and ability to learn new systems quickly.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong customer service skills and professional communication (phone, email, and in-person).

Education and Experience

• Minimum of 6 months customer service required.
• Knowledge of computers, and other standard office equipment required.
• Ability to type a minimum of 35 words per minute required.
• Medical office experience preferred.

Freeman Perks and Programs

For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO) or Flex time off (FTO)
• Extended Sick pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

#LI-DNI

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center – the region’s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women’s and children’s services. The system is supported by more than 7,000 employees and is the only Children’s Miracle Network Hospital in a 70‑mile radius. For more information, visit Freeman Health System.