Centralized Scheduling Representative | One Call | Full - Time | Springdale

Freeman Health System; Springdale (AR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement with employer match

Wellness program

PTO/FTO

Job summary

Freeman Health System in Springdale, AR is seeking a Scheduling Coordinator to support patients and care teams by coordinating appointments, verifying patient information, and ensuring accurate scheduling per guidelines.

You will be the front-line contact for patients, providers, and internal departments, delivering timely, courteous service while protecting privacy in a fast-paced healthcare setting. The role requires strong communication and basic computer skills with EHR exposure.

Qualifications

• High school diploma or equivalent or 1 year related experience.
• 1 year of customer service or healthcare admin experience.
• Clear communication by phone, written, and in person.
• Maintain confidentiality and handle sensitive information.

Responsibilities

• Coordinate appointments and scheduling for Freeman Health System patients and care teams.
• Verify and update patient information.
• Ensure accurate scheduling per departmental guidelines.
• Serve as a key contact for patients, providers, and internal departments.
• Protect patient privacy and support efficient clinic/hospital operations.

Skills

Customer service

Scheduling software

Microsoft Office

Communication

Data entry

Education

High school diploma or equivalent

Tools

EHR (electronic health records)

Scheduling platforms

Job description

Our MissionTo improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.Schedule: Full-Time Days (40 hrs/week)What You'll DoScheduling Personnel support Freeman Health System patients and care teams by coordinating appointments, verifying and updating patient information, and ensuring accurate scheduling in accordance with departmental guidelines. This role serves as a key point of contact for patients, providers, and internal departments, providing timely, courteous service while protecting patient privacy and supporting efficient clinic/hospital operations.Requirements:High school diploma or equivalent or minimum of 1 year of related work experience.Minimum of 1 year of customer service, call center, medical office, or healthcare-related administrative experience (or equivalent combination of education and experience).Ability to communicate clearly and professionally by phone, in writing, and in person.Ability to maintain confidentiality and handle sensitive information appropriately.Basic computer proficiency, including ability to learn scheduling/registration software and use standard office applications.Demonstrated ability to manage multiple tasks, prioritize, and work effectively in a fast-paced environment.Preferred Requirements:Previous healthcare scheduling experience in a clinic, hospital, or multi-specialty environment.Experience with electronic health records (EHR) and/or scheduling platforms.Knowledge of medical terminology and common diagnostic/procedural visit types.Experience with insurance verification, referrals, and prior authorization workflows.Bilingual skills (as applicable to patient population).Freeman Perks and ProgramsFor eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!Health, vision, dental insuranceRetirement with employer matchWellness program with discounts to Health Insurance or Cash Bonus with ParticipationMilestone payments with longevity of employmentPaid time off (PTO) or Flex time off (FTO)Extended Sick payLearning Center designated only for Freeman Family membersPayroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.#LI-DNI