Receptionist, Family Practice

Freeman Health System; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement with employer match

Paid time off (PTO)

Extended Sick pay

Learning Center access

Job summary

Freeman Health System seeks a front-desk receptionist to greet patients and visitors, schedule appointments, answer calls, and provide information with courteous communication. The role requires registering patients, collecting payments, and maintaining HIPAA-compliant records in a fast-paced health system.

Ideal candidates will handle cash, verify eligibility, use medical office software, and support daily operations to create a safe, positive patient experience.

Qualifications

• Greet customers, patients, vendors and visitors.
• Answer patient questions and provide directions.
• Register patients and ensure forms comply with HIPAA and regulations.
• Collect payments and print receipts.
• Count and balance cash drawer.
• Use medical office software to schedule appointments.
• Verify eligibility for services.
• Perform other duties as assigned.

Responsibilities

• Schedule patient appointments.
• Answer phone calls and provide information.
• Update patient registrations.
• Maintain a respectful, positive environment.
• Support front-desk operations as needed.

Skills

Customer service

Communication

HIPAA compliance

Tools

Medical office software

Job description

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Schedule

Full-time Days (40hrs/week). No weekends/no holidays.

What You'll Do

The Receptionist is responsible for delivering a positive patient experience throughout Freeman Health System to, include, but not limited to, scheduling patient appointments, answering phone calls, updating patient registrations, providing general information with respectful, effective communication, and other activities aimed to create a safe and positive environment.

Requirements

• Greet all customers, patients, vendors, and other visitors to the facility.
• Answer patient questions and aid and directions when necessary.
• Register patients and ensure documentation and forms are compliant with state and federal regulatory activities, including but not limited to HIPAA, and all applicable regulations.
• Collect payments and print receipts for patients.
• Count and balance cash drawer.
• Utilize medical office software to schedule new and follow-up appointments for patients.
• Verify eligibility.
• Perform other duties as assigned.

Freeman Perks and Programs

Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO)
• Extended Sick pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

About the Company

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center – the region’s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women’s and children’s services. The system is supported by more than 7,000 employees and is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.

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