Centralized Scheduling Lead - Patient Access & Ops

WellSpan Health; York (York County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health in York, PA is seeking a full-time Scheduler to join the Revenue Cycle team. The role supports scheduling leadership, contributes to data reporting, and handles payroll-related tasks while delivering exceptional service to patients.

The position requires strong communication, attention to detail, and proficiency with EHR systems. Day shift, Monday through Friday, with weekend and holiday rotation, and a focus on accurate patient information and timely appointments.

Qualifications

• High school diploma or GED required; bachelor's preferred.
• 1 year telephone management experience required.
• Behavioral Health / human services experience preferred.
• Insurance knowledge experience preferred.
• Health-related and/or behavioral health experience preferred.

Responsibilities

• Collaborate with Scheduling leadership to provide support and guidance.
• Assist Scheduling leadership with data collection and reports as needed.
• Provide payroll entry and other administrative tasks as assigned.
• Answer incoming calls via centralized phone queue with excellent customer service.
• Schedule appointments within established parameters by assessing patient needs.
• Enter patient insurance information into the EHR system.
• Provide guidance at initial telephone contact and schedule initial visits.
• Offer referral information if requested service is not available.

Skills

Communication skills

Analytical ability

Computer skills

EPIC knowledge

Insurance knowledge

Independence

TCI training

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

WellSpan Health in York, PA is seeking a full-time Scheduler to join the Revenue Cycle team. The role supports scheduling leadership, contributes to data reporting, and handles payroll-related tasks while delivering exceptional service to patients.

The position requires strong communication, attention to detail, and proficiency with EHR systems. Day shift, Monday through Friday, with weekend and holiday rotation, and a focus on accurate patient information and timely appointments.