Central Scheduling & Patient Access Specialist

Penn Medicine; Plainsboro Township (NJ); On-site; USD 24,000 - 39,000; Full time

Job summary

Penn Medicine Princeton Health is seeking a Central Scheduling Specialist on a per diem basis. You will handle appointment scheduling, pre-registration, and pre-authorization, acting as the first point of contact for patients calling the central line.

You will verify demographics and insurance, enter data in Cadence, and coordinate with providers to ensure accurate scheduling. The role requires excellent communication, adherence to scheduling guidelines and clinical protocols, and the ability to

Qualifications

• H.S. Diploma/GED.
• High school diploma or equivalent; associate degree preferred.
• Knowledge of government reimbursement and commercial/managed care insurance regulations.
• Minimum two years hospital or physician office registration and scheduling or medically related call center.
• Maintains all training required for PennChart Certification.

Responsibilities

• Appointment Scheduling and Pre-Registration. Answers inbound calls professionally per protocol; completes patient-registration for Penn Medicine Princeton Health patients; verifies demographics for NJDDCS; schedules general and special appointments; triages clinical issues to determine scheduling actions; uses PennChart searches; coordinates with providers and departments; guides patients on test preparations; maintains blocks and availabilities in Cadence; enters data in systems.
• Insurance Verification and Medical Necessity. Ensures referrals, authorizations, and pre-certifications are in place prior to appointments; uses verification systems or calls insurers to confirm requirements; communicates authorization needs.
• Educational Development. Must stay current with Penn Medicine Princeton Health education requirements; stays current on CPT/HCPCS coding for authorization; maintains knowledge of verification tools; understands ICD-10 coding for medical necessity.
• Interdepartmental Revenue Cycle Development. Builds professional relationships across PHCS; promotes teamwork; supports communication with physicians and departments.
• Performance Improvement. Supports department goals; collaborates to improve patient care and reduce denials; performs other duties as assigned.

Education

H.S. Diploma/GED

Associate degree preferred

Coding or Medical Terminology certificate preferred

Job description

Penn Medicine Princeton Health is seeking a Central Scheduling Specialist on a per diem basis. You will handle appointment scheduling, pre-registration, and pre-authorization, acting as the first point of contact for patients calling the central line.

You will verify demographics and insurance, enter data in Cadence, and coordinate with providers to ensure accurate scheduling. The role requires excellent communication, adherence to scheduling guidelines and clinical protocols, and the ability to