Centralized Scheduler MBRCC

WVU Medicine; Morgantown, Northern (WV, KY); On-site; USD 32,000 - 42,000; Full time

Job summary

WVU Medicine in Morgantown, WV is seeking a Scheduling/Registration Clerk to handle outpatient visits and procedures across ambulatory clinics. You will collect information and prepare schedules for patients, ensuring accuracy and timeliness.

The role requires strong written and verbal communication, attention to detail, and the ability to coordinate with patients, doctors, and clinic staff to ensure smooth check-in and registration processes.

Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal background check if applicable.
• Strong written and verbal communication skills.

Responsibilities

• Checks in and checks out patients in accordance with Scheduling/Registration guidelines, prioritizing as needed.
• Obtain and verify patient guarantor information annually to ensure up-to-date records; generate referrals if needed.
• Schedule and register patients based on guidelines and medical appropriateness within the clinic.
• Coordinate follow-up appointments and testing at check-out.
• Collect information from patients to schedule and register appointments.
• Identify and communicate needs for scheduling modifications and development.
• Notify relevant staff of scheduling changes due to cancellations promptly.
• Respond to patient and staff needs and complaints within the patient care environment.
• Consult with referring physicians to ensure orders exist and are complete; request outside orders as needed.
• Collect co-payments and time-of-service payments at check-in/check-out.
• Reconcile cash drawer at end of day and report discrepancies.
• Collect signatures on waivers for managed care at check-in.
• Complete Workques and daily tasks for the scheduling area.
• Respond to all patient communications promptly.

Skills

Communication

Scheduling

Registration

Education

High School diploma or equivalent

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position. Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES:

• Checks in and Checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.
• Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Assures upon check out all follow up appointments & testing are coordinated with the patient.
• Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process.
• Upon end of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.
• Responsible for collecting all signatures on waivers for managed care at the point of check in.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.

PHYSICAL REQUIREMENTS:

• Ability to sit for extended periods of time.

WORKING ENVIRONMENT:

• Standard office environment.

SKILLS AND ABILITIES:

• Strong written and verbal communication skills.

Additional Job Description:

Scheduled Weekly Hours: 40

Shift: Day (United States of America)

Exempt/Non-Exempt: United States of America (Non-Exempt)

Company: WVUH West Virginia University Hospitals

Cost Center: 55

WVUH Nursing Cancer and Infusion Center

Address: 1 Medical Center Drive Morgantown West Virginia

Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

The West Virginia University Health System is West Virginia’s largest health system and the state’s largest employer with more than 3,400 licensed beds, 4,600 providers, 35,000 employees, and $7 billion in total operating revenues. The Health System is comprised of 25 hospitals – including J.W. Ruby Memorial Hospital, an 880‑bed academic medical centre, and the 150‑bed WVU Medicine Children’s Hospital in Morgantown, West Virginia – and five institutes. To learn more, visit WVUMedicine.org.