MBRCC Centralized Scheduler

WVU Medicine; Morgantown (WV); On-site; USD 40,000 - 52,000; Full time

Job summary

WVU Medicine in Morgantown, WV, is seeking an administrative professional to manage patient check-ins/outs, schedules, and related documentation in a fast-paced clinic setting.

The role requires strong written and verbal communication, attention to detail, and the ability to coordinate with physicians, patients, and staff. This position is full-time and involves daily cash handling and calendar management.

Qualifications

• High school diploma or equivalent required.
• State and Federal background checks as applicable for regulated areas.

Responsibilities

• Checks in and checks out patients per Scheduling/Registration guidelines and prioritizes as needed.
• Obtain and verify patient guarantor information at least annually and generate referrals if needed.
• Schedule and register patients based on guidelines and medical appropriateness within the clinic.
• Coordinate follow-up appointments and testing at check-out.
• Collect information required to schedule and register patients for appointments.
• Identify and communicate scheduling changes and modifications as needed.
• Notify staff of scheduling changes due to patient cancellations promptly.
• Address patient and staff needs and complaints within the patient care environment with supervisors as needed.
• Consult with referring physician offices to ensure orders exist and are obtained; document and request outside orders as needed.
• Collect all time-of-service payments and copayments during check-in/out.
• Reconcile cash drawer daily and report discrepancies to supervisor/manager.
• Collect signatures on waivers for managed care at check-in.
• Complete Workques and daily tasks in the scheduling area in a timely fashion.
• Respond to all patient communications promptly.

Skills

Strong written and verbal comms

Education

High School diploma or equivalent

Job description

Minimum Qualifications

• 1. High School diploma or equivalent.
• 2. State criminal background check and Federal (if applicable), as required for regulated areas.

Core Job Duties and Responsibilities

• 1. Checks in and Checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.
• 2. Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
• 3. Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• 4. Assures upon check out all follow up appointments & testing are coordinated with the patient.
• 5. Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• 6. Identifies and communicates need for scheduling modifications and development.
• 7. Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• 8. Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• 9. Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• 10. Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process.
• 11. Upon end of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.
• 12. Responsible for collecting all signatures on waivers for managed care at the point of check in.
• 13. Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• 14. Responds to all patient communication in a timely manner.

Physical Requirements

• 1. Ability to sit for extended periods of time.

Working Environment

• 1. Standard office environment.

Skills and Abilities

• 1. Strong written and verbal communication skills.

Additional Job Description

• Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Non-Exempt) Company: WVUH West Virginia University Hospitals Cost Center: 55 WVUH Nursing Cancer and Infusion Center Address: 1 Medical Center Drive Morgantown West Virginia

Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

The West Virginia University Health System is West Virginia’s largest health system and largest private employer, providing care to communities across West Virginia, Maryland, Ohio, and Pennsylvania. The integrated academic health system includes 25 hospitals and five institutes, with more than 3,500 licensed beds, 4,000 clinicians, 39,000 employees, and $8.5 billion in annual operating revenues. Anchoring the system in Morgantown, West Virginia, are WVU Hospitals, an 880-bed academic medical center, and the 150-bed WVU Medicine Golisano Children’s Hospital. Together, the Health System’s hospitals, clinics, and specialty programs provide a comprehensive continuum of care, ranging from community-based primary and specialty services to highly complex, quaternary care and post-acute care.