Centralized Scheduler- Hagerstown

WVU Medicine; Northern (KY); Hybrid; USD 53,583,000 - 71,434,000; Full time

Benefits offered by this job

Benefits package

Overtime pay

Shift differentials

Job summary

West Virginia University Health System is seeking a Scheduling/Registration specialist for outpatient clinics. You will handle check-in/out, collect guarantor information, and coordinate appointments and testing.

Responsibilities include verifying orders, handling payments, reconciling cash, and responding to patient needs with professionalism in a patient-care environment. A high school diploma is required, and background checks are conducted.

Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Responsibilities

• Check in and check out patients according to Scheduling/Registration guidelines.
• Obtain and verify patient guarantor information annually and generate referrals if needed.
• Schedule and register patients within clinic guidelines and medical appropriateness.
• Coordinate follow-up appointments and testing at checkout.
• Collect necessary information to schedule and register appointments.
• Notify staff of scheduling changes due to patient cancellations in a timely manner.
• Respond to patient and staff needs and complaints within the patient care environment.
• Review orders with referring physicians and ensure completeness; request outside orders if needed.
• Collect time-of-service payments and copayments at check-in/out.
• Reconcile cash drawer daily and report discrepancies to supervisor/manager.
• Obtain signatures on waivers for managed care at point of check-in.
• Complete Workques and daily tasks for the scheduling area.
• Respond to all patient communications promptly.

Skills

Strong written & verbal communication

Education

High School diploma or equivalent

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

MINIMUM QUALIFICATIONS:

• 1. High School diploma or equivalent.
• 2. State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES:

• 1. Checks in and Checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.
• 2. Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
• 3. Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• 4. Assures upon check out all follow up appointments & testing are coordinated with the patient.
• 5. Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• 6. Identifies and communicates need for scheduling modifications and development.
• 7. Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• 8. Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• 9. Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• 10. Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process.
• 11. Upon end of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.
• 12. Responsible for collecting all signatures on waivers for managed care at the point of check in.
• 13. Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• 14. Responds to all patient communication in a timely manner.

PHYSICAL REQUIREMENTS:

• 1. Ability to sit for extended periods of time.

WORKING ENVIRONMENT:

• 1. Standard office environment.

SKILLS AND ABILITIES:

• 1. Strong written and verbal communication skills.

Additional Job Description:

Wage Scale: $18.70 - $24.93/hour Position is eligible for shift differentials based on shift worked and eligible for overtime pay for hours over 40 hours per week.

Benefits: Benefit eligible employees classified as at least a 0.5 FTE are eligible for medical, dental, vision, life insurance, disability coverage, tuition programs, retirement, paid time off and a wellness program.

Scheduled Weekly Hours: 40 Shift: Day (United States of America) Exempt/Non-Exempt: United States of America (Non-Exempt) Company: BMC Berkeley Medical Center Cost Center: 8105 UHA Neuro Neurosurgery East Address: 2500 Hospital Drive Martinsburg West Virginia

Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

The West Virginia University Health System is West Virginia’s largest health system and the state’s largest employer with more than 3,400 licensed beds, 4,600 providers, 35,000 employees, and $7 billion in total operating revenues.