Centralized Scheduler- Call Center

WVU Medicine; Core (WV); On-site; USD 32,000 - 45,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking an efficient scheduling and patient services assistant to support the Scheduling Call Center. You will gather patient guarantor information, schedule and register patients, and ensure orders and referrals are complete and accurate.

You will respond promptly to patient communications, coordinate changes, and escalate urgent needs as required, contributing to a smooth patient care process in a standard office setting.

Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Responsibilities

• Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.
• Escalates any immediate needs to the appropriate area of responsibility.

Skills

Strong written and verbal comms

Education

High School diploma or equivalent

Job description

Minimum Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.
• Escalates any immediate needs to the appropriate area of responsibility.

PHYSICAL REQUIREMENTS:

• Ability to sit for extended periods of time.

WORKING ENVIRONMENT:

• Standard office environment.

Skills And Abilities

• Strong written and verbal communication skills.

Scheduled Weekly Hours:

40

Exempt/Non-Exempt

Shift:

United States of America (Non-Exempt)

Company

WVUH West Virginia University Hospitals

Cost Center

550 WVUH Scheduling Call Center