casual .4

WVU Medicine; Morgantown, Northern (WV, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

WVUH West Virginia University Hospitals seeks a part-time Scheduling Clerk to process outpatient visits across ambulatory clinics. You will gather guarantor info, verify orders, schedule and register patients, and coordinate with referring physicians to ensure complete documentation.

The role emphasizes timely responses to patient needs and effective communication with staff. You will work in a standard office setting as part of the scheduling call center, handling inquiries, changes, and

Qualifications

• Strong written and verbal communication skills.
• Experience with scheduling and registration processes preferred.
• Ability to handle multiple tasks and respond to patient needs promptly.

Responsibilities

• Obtain and verify patient guarantor information at least once per year.
• Schedule and register patients based on guidelines and medical appropriateness.
• Collect all necessary information to schedule and register appointments.
• Identify and communicate needs for scheduling modifications.
• Notify relevant personnel of scheduling changes due to cancellations.
• Respond to patient and staff needs and complaints within patient care environment.
• Consult with referring physician’s office to ensure orders exist and obtain them as needed.
• Complete Workques and daily tasks in scheduling area.
• Respond to patient communications in a timely manner.
• Escalate any immediate needs to appropriate area.

Skills

Communication skills

Attention to detail

Customer service

Education

High School diploma or equivalent

Job description

## Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.**MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE:**1. High School diploma or equivalent. 2. State criminal background check and Federal (if applicable), as required for regulated areas.**CORE JOB DUTIES AND RESPONSIBILITIES:** The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.1. Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time. 2. Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic. 3. Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment. 4. Identifies and communicates need for scheduling modifications and development. 5. Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion. 6. Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed. 7. Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested. 8. Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in. 9. Responds to all patient communication in a timely manner.10. Escalates any immediate needs to the appropriate area of responsibility.**PHYSICAL REQUIREMENTS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Ability to sit for extended periods of time.**WORKING ENVIRONMENT:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Standard office environment.**SKILLS AND ABILITIES:**1. Strong written and verbal communication skills.**Additional Job Description:****Scheduled Weekly Hours:**16**Shift:****Exempt/Non-Exempt:**United States of America (Non-Exempt)**Company:**WVUH West Virginia University Hospitals**Cost Center:**550 WVUH Scheduling Call Center