Centralized Operations & Medical Records Specialist

Wayne Memorial Community Health Centers; Honesdale (Wayne County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

403(b) Retirement Plan Matching

Life Insurance

Short-Term Disability

Long-Term Disability

Generous PTO

Job summary

Wayne Memorial Community Health Centers is seeking a Centralized Functions Specialist to support medical records, referrals, and administrative tasks at our Wayne County facility in Honesdale, PA.

Responsibilities include managing the central fax queue, HIPAA-compliant record processing, insurance verification, and assisting front office. Excellent customer service, organizational skills, and independence are essential.

Qualifications

• Minimum Qualifications: High school diploma/GED required.
• Working knowledge of HIPAA and privacy regulations.
• Microsoft Word, Excel required.
• Must be able to use fax, copier, scanners, and email.
• Prior medical terminology experience is a plus.
• Excellent customer service, communication and phone skills are essential.
• Previous medical office, EMR, and physician office billing experience is highly preferred.
• Excellent organizational skills and ability to work independently and prioritize.
• Willingness to learn new skills, software and processes quickly.

Responsibilities

• Maintains central fax queue and routes to correct patient chart.
• Scan reports and documents into patient charts using naming conventions.
• Process referrals with coordination and follow-up.
• Submit and follow up on testing and medication authorizations to insurers.
• Handle medical records requests following HIPAA guidelines.
• Support development of new processes and procedures.
• Answer patient and employee questions professionally and promptly.
• Maintain front office in an orderly fashion and manage day sheets and balances.
• Distribute mail and manage office communications.

Skills

Customer service

Communication

Phone skills

Organizational skills

Problem solving

Critical thinking

Independent work

Prioritization

Education

High school diploma/GED

Tools

EMR

Microsoft Word

Excel

Fax/Scanner/Email

Job description

Wayne Memorial Community Health Centers is seeking a Centralized Functions Specialist to support medical records, referrals, and administrative tasks at our Wayne County facility in Honesdale, PA.

Responsibilities include managing the central fax queue, HIPAA-compliant record processing, insurance verification, and assisting front office. Excellent customer service, organizational skills, and independence are essential.