Healthcare Admin & Records Specialist

WMH Alzheimer’s Support Group; Honesdale (Wayne County); On-site; USD 40,000 - 55,000; Full time

Job summary

Wayne Memorial Community Health Centers (WMCHC) is seeking a Centralized Functions Specialist to support essential administrative tasks across the clinic. Responsibilities include medical records management, patient referral coordination, testing and medication authorizations, and fax queue management.

The role emphasizes HIPAA compliance, efficient document handling, and cross-functional collaboration to ensure smooth daily operations and timely responses to patient and staff inquiries.

Qualifications

• High school diploma or GED required.
• Working knowledge of HIPAA and privacy regulations.
• Must be able to use fax, copier, scanners, and email.
• Prior medical terminology experience is a plus.

Responsibilities

• Maintain the central fax queue and route faxes to the correct patient chart using two identifiers.
• Scan reports, records and documents into patient charts with proper naming conventions.
• Coordinate timely referrals with specialists, verify insurance, and follow up on outcomes.
• Submit and follow up on authorization requests for testing and medications to insurers.
• Process medical record requests in a timely manner following HIPAA guidelines.
• Support development of new processes and procedures as the department evolves.
• Answer patient and employee questions professionally and redirect as needed.
• Maintain front office in an efficient and orderly manner.
• Maintain day sheets and daily/monthly balances; make deposits as needed.
• Read and sort incoming mail daily; distribute to appropriate areas.

Skills

Customer service

Communication

Phone skills

Independent work

Prioritization

Problem solving

Education

High school diploma / GED

Tools

EMR systems

Job description

Wayne Memorial Community Health Centers (WMCHC) is seeking a Centralized Functions Specialist to support essential administrative tasks across the clinic. Responsibilities include medical records management, patient referral coordination, testing and medication authorizations, and fax queue management.

The role emphasizes HIPAA compliance, efficient document handling, and cross-functional collaboration to ensure smooth daily operations and timely responses to patient and staff inquiries.