Centralized Admission Coordinator

Medilodge of Rochester Hills, Inc.; Grand Haven (MI); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Competitive Wages

Excellent Career Advancement

Medical, Dental, Vision Benefits

Employee Benefits Concierge

Tuition Reimbursement

Student Loan Repayment Program

Company Paid Life Insurance

Paid Vacation with Rollover & SickTime

401k Retirement with Company Match

HSA & FSA

Unlimited Referral Bonuses

Job summary

MediLodge seeks a Central Admission Coordinator to manage facility inquiries and admissions, coordinating with hospital case managers, care navigators, residents and staff to ensure seamless transitions.

The role requires strong communication, organizational and data-management skills, with a focus on delivering excellent customer service to families and referral sources.

Qualifications

• Associate or Bachelor’s Degree in Business/Communications preferred.
• Two years in a sales/marketing or Admissions Coordinator role or equivalent.
• Healthcare community relations experience preferred.

Responsibilities

• Responds to inquiry calls from hospital discharge planners and families.
• Manages admission process with bed availability and facility info.
• Maintains and updates referral data in the system daily.
• Communicates needs of new admits to staff for smooth transitions.
• Keeps patient information confidential and coordinates with teams.

Skills

Customer service

Communication

Public speaking

Organization

Confidentiality

Computer skills

Interpersonal skills

Presentation skills

Education

Associate or Bachelor degree preferred

Sales/Marketing or Admissions experience (2 years)

Job description

Central Admission Coordinator

MediLodge is a leading skilled nursing and rehabilitation provider in Michigan with a portfolio of 50 centers statewide. Are you an experienced individual who prides yourself on building relationships with local hospitals and the community to increase census? Do you enjoy working with team members within the facilities along with hospital and community referral sources, to ensure a smooth transition will occur?

What Benefits Do We Offer You?

At MediLodge, we understand that our employees work best when they are healthy, happy, and excited about the here and now, as well as the future. For that reason, we offer a wide range of benefits with your well-being in mind, including:

• Competitive Wages
• Excellent Career Advancement Opportunities That Meet Your Goals
• Affordable Medical, Dental, and Vision Benefits for You & Your Family
• Employee Benefits Concierge – to Guide You in Maximizing Your Benefits
• Tuition Reimbursement
• Student Loan Repayment Program
• Company Paid Life Insurance
• Paid Vacation Days with Rollover Option and Sick Time
• 401k Retirement with Company Match
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Unlimited Referral Bonuses and more!

Summary

Manages the facility inquiry and admission process and provides customers with facility-related information via conversations and follow-up direct with hospital case managers. Coordinates admissions to the facility with communication between care navigator, resident advocate, and internal facility team.

Qualifications

Education

• Associate and/or Bachelor’s Degree in Business/Communications field preferred.
• Two years equivalent experience in a sales/marketing position or Admissions Coordinator position in lieu of degree.
• Previous healthcare community relation’s experience preferred.

Experience

• One year of experience in a position requiring customer service and healthcare knowledge.

Essential Functions

• Responds to inquiry calls from hospital discharge planners, families, and other referral sources. Manages the admission process by maintaining updated bed availability and facility services information at all times. Manages the inquiry process professionally, timely and with appropriate follow-up. Effectively manages occupancy levels and census/premium mix enhancement.
• Communicates special needs of new admits to staff to ensure a smooth transition. Ensures daily that referral sources and admissions data are entered into the automated referral system.
• Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid). Assists with managed care referral process.
• Maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.
• Keeps all patient information confidential.
• Daily follow up on all active and pending inquiries.
• Performs other duties as assigned.

Knowledge/Skills/Abilities

• Knowledge of, or ability to learn reimbursement programs.
• Ability to operate a PC.
• Ability to communicate effectively with residents and their family members, and at all levels of the organization.
• Ability to organize and prioritize.
• Ability to maintain confidentiality.
• Skilled at making presentations/public speaking.
• Effective presentation skills preferred.
• Strong organizational skills.
• Knowledge of, or ability to learn, reimbursement program from payor sources.
• Computer skills at a level to accomplish the job.
• Must have proven skills in working independently, self-motivated and goal oriented
• Must relate professionally to all Company associates.
• Ability to communicate effectively, both orally and in written form.
• Ability to establish and maintain working relationships with multiple and varied people and organizations.
• Demonstrate self-confidence.
• Ability to work flexible hours, as admission responsibilities may dictate.
• Must be capable of maintaining regular attendance.
• Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.