Central Station Operator

Holmes Electric, Inc.; Fayetteville (NC); Híbrido; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and life insurance

401(k) eligibility after 12 months

Descripción de la vacante

Holmes Security Systems in Fayetteville, NC is hiring a Central Monitoring Station Operator for a full-time role. The position involves monitoring alarm activity, communicating with customers and emergency responders, and ensuring accurate documentation of events.

Ideal candidates bring strong customer service experience, proficiency with Microsoft Office, and the ability to learn monitoring software quickly while maintaining calm and clear communication with 911 dispatchers and first

Formación

• Proven experience in customer service.
• Strong computer skills and ability to learn new software quickly.
• Proficiency in Microsoft Office Suite.
• Ability to monitor alarm signals and dispatch authorities as needed.
• Handle incoming and outgoing calls to verify alarm events.
• Assist customers with alarm system questions or issues.
• Strong attention to detail for documenting events and interactions.
• Excellent organizational and time management skills.
• Team-oriented attitude with a strong work ethic.
• Analytical thinking and problem-solving ability.
• Professional communication while speaking with customers, 911 dispatchers, and first responders.

Responsabilidades

• Monitor alarm activity and coordinate appropriate responses.
• Communicate with customers and emergency responders as events occur.
• Document events accurately and maintain records of interactions.
• Support the Central Monitoring Station team in a fast-paced environment.

Conocimientos

Customer service

Multitasking

Communication

Microsoft Office

Alarm monitoring

Dispatch coordination

Attention to detail

Time management

Problem solving

Calm communication

Educación

High school diploma or equivalent

Herramientas

Alarm monitoring software

Descripción del empleo

Central Monitoring Station Operator

Full-Time Position | Fayetteville, NC

Holmes Security Systems is seeking a motivated, detail-oriented professional to join our UL Listed, 5-Diamond Central Monitoring Station Team in Fayetteville, NC.

The ideal candidate is an effective communicator, strong multitasker, and eager learner who thrives in a fast-paced environment while supporting the safety and security of our customers.

This position plays a critical role in monitoring alarm activity, communicating with customers and emergency responders, and ensuring accurate documentation of events.

Knowledge and Experience We Value

• Proven experience in customer service
• Strong computer skills and the ability to quickly learn new software
• Proficiency in Microsoft Office Suite
• Ability to monitor alarm signals and dispatch appropriate authorities for residential and commercial customers
• Comfortable handling incoming and outgoing calls to verify alarm events
• Ability to assist customers with alarm system questions or issues
• Strong attention to detail with the ability to accurately document alarm events and customer interactions
• Excellent organizational and time management skills
• Strong work ethic with a positive, team-oriented attitude
• Analytical thinking and problem-solving ability
• Professional communication skills with the ability to maintain a calm and reassuring demeanor when speaking with customers, 911 dispatchers, and first responders during burglar and life safety events

Employment Requirements

• Valid North Carolina Driver's License
• Criminal background check
• Pre-employment and random drug screening
• Flexible availability

Our Central Monitoring Station operates 24 hours a day, 7 days a week, 365 days a year, so candidates must be available to work flexible shifts including nights, weekends, and holidays when needed.

Benefits

• Competitive pay with bi-weekly direct deposit
• Health, dental, and life insurance after 90 days of employment
• 401(k) eligibility after 12 months

About Holmes Security Systems

Founded in 1908 by Oliver Wendell Holmes, Holmes Security Systems has grown to become one of the region's leading providers of security and life safety solutions. As a family-owned company, we are proud to offer industry-leading technology combined with personalized service and a hometown touch.

Our continued success is built on the quality of care we provide our customers, which inspired our longtime tagline:

"There's No Place Like Holmes."