24/7 Central Monitoring & Dispatch Operator

Holmes Electric, Inc.; Fayetteville (NC); Hybrid; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health, dental, and life insurance

401(k) eligibility after 12 months

Zusammenfassung

Holmes Security Systems in Fayetteville, NC is hiring a Central Monitoring Station Operator for a full-time role. The position involves monitoring alarm activity, communicating with customers and emergency responders, and ensuring accurate documentation of events.

Ideal candidates bring strong customer service experience, proficiency with Microsoft Office, and the ability to learn monitoring software quickly while maintaining calm and clear communication with 911 dispatchers and first

Qualifikationen

• Proven experience in customer service.
• Strong computer skills and ability to learn new software quickly.
• Proficiency in Microsoft Office Suite.
• Ability to monitor alarm signals and dispatch authorities as needed.
• Handle incoming and outgoing calls to verify alarm events.
• Assist customers with alarm system questions or issues.
• Strong attention to detail for documenting events and interactions.
• Excellent organizational and time management skills.
• Team-oriented attitude with a strong work ethic.
• Analytical thinking and problem-solving ability.
• Professional communication while speaking with customers, 911 dispatchers, and first responders.

Aufgaben

• Monitor alarm activity and coordinate appropriate responses.
• Communicate with customers and emergency responders as events occur.
• Document events accurately and maintain records of interactions.
• Support the Central Monitoring Station team in a fast-paced environment.

Kenntnisse

Customer service

Multitasking

Communication

Microsoft Office

Alarm monitoring

Dispatch coordination

Attention to detail

Time management

Problem solving

Calm communication

Ausbildung

High school diploma or equivalent

Tools

Alarm monitoring software

Jobbeschreibung

Holmes Security Systems in Fayetteville, NC is hiring a Central Monitoring Station Operator for a full-time role. The position involves monitoring alarm activity, communicating with customers and emergency responders, and ensuring accurate documentation of events.

Ideal candidates bring strong customer service experience, proficiency with Microsoft Office, and the ability to learn monitoring software quickly while maintaining calm and clear communication with 911 dispatchers and first