Customer Experience & Warehouse Support Specialist

Jobtailor; Tulsa (OK); On-site; USD 1,929,000 - 2,755,000; Full time

Job summary

Emser Tile is seeking a customer-focused team member to manage front-line client service and warehouse operations. You will greet customers, resolve inquiries, and process orders in the JDE system, ensuring accurate records and a smooth showroom experience.

You will collaborate with Branch Operations and Sales to meet goals, assist in showroom maintenance, and support inventory control. Strong math skills and bilingual abilities (Spanish/English) are a plus, and a forklift certification is

Qualifications

• 1-3 years of experience in building, construction, design, or warehouse environments preferred.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Ability to work effectively as part of a team and thrive in a busy environment.
• Outstanding leadership, critical thinking, decision-making, and listening skills.
• Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust.
• Knowledge of database and query functions; basic computer skills required.
• Ability to read and respond to non-verbal communication.
• Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.
• Ability to create and produce basic sample boards and handle inventory safely and efficiently.
• Forklift certification and experience using a wet saw are a plus.
• Bilingual in Spanish and English preferred, or other language as appropriate for the area.
• Must be able to pass a background check.

Responsibilities

• Act as the primary contact for clients, including Builders, Designers, General Contractors, and walk-in customers, delivering outstanding service in person and over the phone.
• Greet customers, resolve inquiries and complaints, and build lasting relationships as the face of the company.
• Enter and verify orders and account information in the JDE system with accurate recordkeeping.
• Collaborate with Branch Operations and Sales teams to deliver excellent customer experience and support goals.
• Support walk-in showroom customers as ISR and/or Operations Manager assistance.
• Perform warehouse tasks: inspecting, labeling, stocking, picking, packing, shipping per policy.
• Maintain and reconcile warehouse inventory and address discrepancies promptly.
• Handle will-call customers and ensure professional service throughout.
• Assist in showroom maintenance, including cleaning and updating samples and labels.
• Produce basic sample boards and assist in inventory tasks as needed.
• Other tasks to support customer service and warehouse operations.

Skills

Customer service

Inventory management

Warehouse operations

Bilingual Spanish/English

Forklift operation

Basic math

Tools

JDE System

Job description

Emser Tile is seeking a customer-focused team member to manage front-line client service and warehouse operations. You will greet customers, resolve inquiries, and process orders in the JDE system, ensuring accurate records and a smooth showroom experience.

You will collaborate with Branch Operations and Sales to meet goals, assist in showroom maintenance, and support inventory control. Strong math skills and bilingual abilities (Spanish/English) are a plus, and a forklift certification is