Central Services Rep-632000

Coushatta; Kinder (LA); On-site; USD 24,000 - 34,000; Full time

Job summary

Coushatta Casino Resort is seeking a guest services professional to enhance VIP guest experiences and ensure outstanding service. You will relay accurate information on policies and amenities, handle switchboard tasks, messages, wake-up calls, paging, and resolve minor guest issues with courtesy.

Ideal candidates will have a HS diploma or GED, some hotel management coursework, and strong communication skills. Proficiency in Word and Excel is desirable for daily operations.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Some college courses in Hotel Management preferred.
• Must possess excellent communication skills.

Responsibilities

• Promote Coushatta Casino Resort and ensure optimum guest service and satisfaction.
• Provide accurate, timely information to VIP guests about casino and hotel policies, services, and amenities.
• Answer switchboard, direct calls, take messages, wake-up calls and paging, and resolve minor guest disputes.

Skills

Communication skills

Guest service

Problem solving

Self-motivated

Education

High School Diploma or GED

Some college in Hotel Management

Tools

Microsoft Word

Excel

Job description

Responsible for promoting Coushatta Casino Resort, in accordance with its Mission and Objectives, and ensuring optimum Guest service and satisfaction. Responsible for providing accurate, timely information to VIP Guest about casino and hotel policies, services, and amenities. Responsible for answering switchboard, directing calls to appropriate individuals, taking accurate messages and delivery same, wake up, paging, and do not disturb services, and effectively resolving minor guest disputes.

EDUCATION and/or EXPERIENCE:

High School Diploma or General Education Degree (GED) required. Some college courses in Hotel Management preferred.

SPECIAL QUALIFICATIONS:

Must possess excellent communication skills. Must have the ability to effectively perform on one's own. Must be computer literate, with proficiency in Microsoft Word and Excel. Must be able to effectively resolve problems, based on common sense use of reasoning ability, as well as knowledge of established company policies.

Req. #

10234