Central Services Rep-632000

Coushatta Casino Resort; Northern (KY); Hybrid; USD 28,000 - 42,000; Full time

Job summary

Coushatta Casino Resort is seeking a Guest Services/Information Associate to promote the resort and ensure top-tier guest satisfaction. You will provide VIP guests with accurate information on policies, services, and amenities, and manage front-desk operations such as switchboard calls, paging, wake-up reminders, and message delivery.

The role requires strong communication skills and the ability to work independently, with proficiency in Microsoft Word and Excel.

Qualifications

• High School Diploma or GED required.
• Some college in Hotel Management preferred.
• Excellent communication skills.
• Computer literate with Word and Excel.
• Ability to resolve problems using common sense and company policies.

Responsibilities

• Promote Coushatta Casino Resort and ensure optimum guest service and satisfaction.
• Provide accurate, timely information to VIP guests about policies, services, and amenities.
• Answer switchboard, direct calls, take messages and deliver them.
• Handle wake-up calls, paging and do-not-disturb services.
• Resolve minor guest disputes.

Skills

Communication skills

Independent worker

Computer literacy

Education

High School Diploma

GED

Hotel Management coursework

Tools

Microsoft Word

Excel

Job description

Responsible for promoting Coushatta Casino Resort, in accordance with its Mission and Objectives, and ensuring optimum Guest service and satisfaction. Responsible for providing accurate, timely information to VIP Guest about casino and hotel policies, services, and amenities. Responsible for answering switchboard, directing calls to appropriate individuals, taking accurate messages and delivery same, wake up, paging, and do not disturb services, and effectively resolving minor guest disputes.

EDUCATION and/or EXPERIENCE:

High School Diploma or General Education Degree (GED) required. Some college courses in Hotel Management preferred.

SPECIAL QUALIFICATIONS:

Must possess excellent communication skills. Must have the ability to effectively perform on one's own. Must be computer literate, with proficiency in Microsoft Word and Excel. Must be able to effectively resolve problems, based on common sense use of reasoning ability, as well as knowledge of established company policies.

Req. #

10234