Central Services & Facilities Coordinator

Goodwill Greater Milwaukee & Chicago; Kenosha (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago seeks a Central Services Program Specialist to manage central service functions onsite at the Kenosha County Job Center/Human Services Building. The role includes mail handling, visitor access, safety procedures, training coordination, and liaison duties with multiple agencies.

The position requires strong customer service, independent work capability, and proficiency in Microsoft Office; applicants should be comfortable with varied tasks and standing within

Qualifications

• Two years of college education or experience equivalency, and a minimum of 1 year experience.
• Combination of experience in related field and customer service, including soft skills for public contact environment.
• Works well independently, but also flexible to be directed at times.
• Willingness to enthusiastically complete both high-level and low-level tasks.
• Proficient in Microsoft Office Suite.

Responsibilities

• Identifies visitors/vendors who are required to complete the KCDHS Access Log.
• Supports performance improvement efforts by communicating opportunities to leadership.
• Provides back-up for the Mail and Supply Specialist and Safety Specialist as needed.
• Provides access services in the building, including greeting, screening, and directing visitors/participants.
• Operates mail room equipment including postage metering machine.
• Demonstrates competency in communicating with a variety of people of varying ages, abilities, and multi-agency personnel.
• Maintains knowledge of the facility and service delivery of the divisions/agencies at KCJC/HSB.
• Acts as a point of contact for internal and external customers.
• Coordinates and implements training/orientation sessions for staff, including safety-related training.
• Conducts safety inspections and documentation per GWI processes and Kenosha County reps.

Skills

Customer service

Public interaction

Independent work

Willingness to perform varied tasks

Education

Two years of college education or equivalent experience

Tools

Microsoft Office

Job description

Goodwill Greater Milwaukee & Chicago seeks a Central Services Program Specialist to manage central service functions onsite at the Kenosha County Job Center/Human Services Building. The role includes mail handling, visitor access, safety procedures, training coordination, and liaison duties with multiple agencies.

The position requires strong customer service, independent work capability, and proficiency in Microsoft Office; applicants should be comfortable with varied tasks and standing within