Central Services Coordinator (M/F/D)*

TGW Logistics; Grand Rapids (MI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with company match

Tuition reimbursement

Paid time off (PTO)

Job summary

TGW Logistics is seeking a Central Services Coordinator to provide administrative support to the Central Services team and ensure resources are allocated effectively to meet customer commitments. You will manage Field Service scheduling, coordinate customer service activities, and support cross-functional communication with Sales and Operations.

In this role, you will collaborate across teams to ensure accurate execution of operational processes, maintain schedules, and contribute to continuous

Qualifications

• Associate degree or equivalent work experience.
• At least 3 years of experience coordinating service operations or field service.
• Strong organizational and time-management skills.
• Excellent communication skills and ability to build customer confidence.
• Ability to learn and apply new technologies quickly.
• Proactive, customer-focused problem solving.

Responsibilities

• Organizes customer site visits and on-call rotation for the Central Services team while balancing customer production schedules, technician availability, and business priorities.
• Reviews service contracts with Sales and Operations to ensure service delivery aligns with contractual commitments.
• Maintains and optimizes a rolling technician schedule by managing resource allocation, travel efficiency, workload balancing, and scheduling conflicts.
• Coordinates onboarding agendas for new team members and schedules required technical training, safety training and certifications.
• Reviews field service reports, work instructions, and operational procedures for professional formatting, consistency, and grammatical accuracy.
• Coordinates incoming field services requests and allocates resources as necessary to respond to customer escalations.

Skills

Organizational skills

Time management

Communication skills

Customer-focused

Learning new technologies

Problem-solving

Education

Associate degree in Business Administration/Operations Management/Engineering Technology

Job description

The Lifetime Services (LTS) Central Services Coordinator provides administrative support to the Central Services team, ensuring resources are effectively allocated and customer commitments are upheld. This role manages Field Service scheduling, coordinates customer service activities, facilitates cross-functional communication, and supports continuous improvement initiatives. The LTS Central Services Coordinator partners closely with other LTS teams, including Sales and Operations, to ensure customer expectations are satisfied and operational processes are executed with accuracy and efficiency.

What you’ll be handling

• Organizes customer site visits and on-call rotation for the Central Services team while balancing customer production schedules, technician availability, and business priorities.
• Reviews service contracts with Sales and Operations to understand customer requirements and ensure service delivery aligns with contractual commitments.
• Maintains and optimizes a rolling technician schedule by managing resource allocation, travel efficiency, workload balancing, and scheduling conflicts.
• Coordinates onboarding agendas for new team members and schedules required technical training, safety training and certifications.
• Reviews field service reports, work instructions, and operational procedures for professional formatting, consistency, and grammatical accuracy.
• Coordinates incoming field services requests and allocates resources as necessary to respond to customer escalations

What you’ll need

• Associate degree in Business Administration, Operations Management, Engineering Technology, or a related field, or equivalent work experience
• Minimum of three (3) years’ experience supporting service operations, field service coordination, project coordination, or related field, preferably in the material handling or automation industry.
• Strong organizational and time management skills to balance multiple priorities simultaneously.
• Excellent communication skills with the ability to build customer confidence.
• Ability to learn and apply new technologies and industry practices quickly.
• Strong problem-solving skills with a proactive, customer-focused approach.

What you’ll receive

TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.

TGW is an equal opportunity employer.

*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.