Central Scheduling Specialist

South Shore Health; Norwell (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

South Shore Health in Weymouth, MA is seeking a full-time Admitting Clerk to support SSH Reception Services. The role handles appointment bookings, verifies insurance, and collects co-pays, ensuring patients understand tests and preps.

Responsibilities include using scheduling and billing software, obtaining authorizations, and collaborating with the Authorization team to resolve issues while delivering excellent customer service.

Qualifications

• High school diploma or equivalent; college preferred.
• Minimum one year admitting experience.
• Excellent customer service and communication skills.
• Ability to work Monday–Friday 8:00AM–4:30PM.

Responsibilities

• Book appointments for services and pre-register patients.
• Verify insurance benefits and collect co-pays.
• Utilize scheduling and billing software to manage bookings.
• Coordinate with Authorization team and escalate issues as needed.
• Provide interpreter services when required.

Skills

Customer service

Interpersonal communication

Problem solving

Critical thinking

Teamwork

Education

High school diploma

Two years college preferred

Tools

Scheduling software

eCashiering program

Insurance verification

Job description

Requisition Number

R-23698

Facility

LOC0001 - 55 Fogg Road55 Fogg RoadWeymouth, MA 02190

Department Name

SSH Reception Services

Status

Full time

Budgeted Hours

40

Shift

Day (United States of America)

Compensation Pay Range

$20.10 - $28.75

Essential Functions

• 1. Book appointments for services at South Shore Hospital (SSH). Booking may be done with the patient, physician, physician’s office or by fax
  • a. Provide exceptional customer service to internal and external customers, owning entire process from beginning to end, but not limited to: Patient Payment Estimation, Scheduling Appointments, Collection of co-pays, Provision of Interpreter Services, Provision of transportation.
  • b. Will insure that patient has a complete understanding of tests scheduled and any preps that are necessary.
  • c. Accurate pre registration of all patients accounts (meets department standard of 98% accuracy on all registrations).
  • d. Is efficient using all scheduling software for all appt types.
• 2. Responsible for all verification of insurance benefits for all accounts.
  • a. Retrieves all authorizations as necessary
  • b. Can determine co-pays and collect them using eCashiering program
  • c. Will coordinate with the Authorization team
  • d. Knows when to escape issues appropriately to higher level( Team Leader)
• **Essential Functions (Cont.)
• I. Technology and Learning
  • a. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
  • b. Embraces technological advances that allow us to communicate information effectively and efficiently based on role.
• Medical Terminology. Strong computer skills. Strong telephone and interpersonal communication skills. Demonstrated skills in customer service. Knowledge of health insurance requirements. Able to demonstate problem solving and critical thinking skills. Ability to work in a team setting.

Minimum Education - Preferred

High school diploma, two (2) years of college preferred.

Minimum Work Experience

Minimum one (1) year admitting experience to become proficient.

Monday - Friday 8:00AM-4:30PM